| Check-in process | 4.5 / 5 |
|---|---|
| Working order of facilities / equipment | 4.0 / 5 |
| Overall value for money | 4.3 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.2 / 5 |
Good sized room. Very big double bed.
Door lock was difficult to operate.
Overall: Enjoyed stay. Will go again next time we have to stay in/near Tarbert. (107505814)
Good value, great location, mainly helpful and hospitable and friendly staff.
Attentiveness of staff in restaurant was a bit disappointing both in the evening and at breakfast.
Overall: Nice olde worlde hotel - a bit tired but reasonable value compared to some B&B's and although not a proper castle a good alternative. (107707490)
Everything was first class! Staff, accommodation, dining, courtesy, friendliness, views, walks......just perfect.
Overall: 11 out of 10 (107654010)
Great staff, lovely location.
No record of ActiveHotels booking was found on our arrival at hotel. Thankfully, they were not fully booked.
Hotel decor somewhat dated and drab.
Overall: Very pleasant and relaxing (107977243)
Good breakfasts
Spectacular setting in woods along Loch Fyne
Beautiful old castle building in excellent condition
Very helpful and friendly staff
Beds in the twin room were very narrow - it was a king size split in two, not even two full single beds
As narrow as the beds were, were duvet coverings were even narrower - they didn't cover a normal sized person without gaps on each side
The radiator in the room is stupidly placed - being behind very thick drapes, it fails to warm the room effectively. Fortunately staff was very helpful in providing an electric heater.
Booking and check-out process was not handled well. At time of booking, a credit card was required. But only upon check-out were we told that the room was not pre-paid. Not realizing this we had almost left without paying.
Overall: Twin rooms in this hotel offer a completely inadequate level of accommodation for this class of hotel. However, if you're staying in a double, the beautiful setting, good service and food makes this a very pleasant place to be. (107805175)
(107906586)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.