Gretna Hall Hotel, Gretna Green

2.1 / 5 angus [leuchars, GB] on 13/10/2009 (Mature couple)

food was good

Overall: hotel needs renovated, proper management team needed and bar prices must be the most expensive in gretna  (108444615)

1.1 / 5 Anonymous on 03/10/2009 (Group of work colleagues)

Not a huge choice on the menu but it tasted fine and was cooked and presented well.

Threadbare carpets around hotel. Bar area and dining room very outdated, a bit grim. Dressing table light not working in room. Very uncomfortable mattress. TV sound was poor. Shower was little more than a spray. No bathmat. Ugly old floor tiles in bathroom. Some staff brusque and unwelcoming. Made to feel like anything was too much trouble. Small portions at dinner, no water or bread offered, some menu items missing, some cold on arrival, breakfast not FULL as advertised. If you have been quoted a certain price on booking be sure to take the confirmation copy with you. Even with this the receptionist called the manager to sort our bill out as we were being charged the full amount until the manager intervened.

Overall: I don't write reviews but this hotel really lets the company down.  (108879149)

1.9 / 5 Anonymous on 29/09/2009 (Mature couple)

No tea bags or milk in room, noisy people in corridor

Overall: OK for overnight but would not stay longer  (108569717)

4.4 / 5 Anonymous on 21/09/2009 (Mature couple)

An excellent stop over hotel on trips both north and south of the border

Overall: very good apart from the weather  (107310034)

2.6 / 5 Anonymous on 21/09/2009 (Group of work colleagues)

Room size good. Beautiful setting (spoilt by motorway nearby - see bad points).

Miniscule portions at dinner only tolerable by special offer of 2 for the price of 1 meal deal. Motorway so close meant too much road noise could be heard in the bedroom - perhaps noise absorbing barriers and the new quiet tarmac would reduce the intrusion - we shall be emailing the Dumfries & Galloway council regarding this. No tea or coffee facilities in the room as advertised on the internet and when asked the very grumpy receptionist advised that the facility had been withdrawn and guests would be receiving an advisory letter, our letter never arrived. The wherewithal to make a drink in the room could be purchased but the same grumpy receptionist had no idea how much to charge. The very worn carpets in the corridors desperately need renewing.

Overall: On the whole the stay was pleasant enough and we would stay at this hotel again but will not be eating there.  (108369389)

1.1 / 5 william [shotts, GB] on 15/09/2009 (Group of work colleagues)

food

 (107783963)