|
| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 4.1 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.1 / 5 |
5.0 / 5
Malcolm [Somerset West, South Africa;ZA]
on 07/06/2005
(Mature couple)
Comfortable room and friendly staff.
(2279629)
3.9 / 5
Anonymous
on 04/08/2009
(Young couple)
Lovely room no: 8 saxon
Lovely linen
Good quality food
Not enough of the short bread biscuits in the room
Curtains in the room did not close adequately allowing excessive light into the room causing my beloved wife difficulty in sleeping
Overall: We had a lovely time (108190323)
1.1 / 5
Anonymous
on 26/06/2009
(Mature couple)
Bed linen, towels and bathrobes.
Chipped and peeling paintwork in room and on approach, very dirty carpet on approach, rather dirty carpet in room, very cramped bathroom, poorly furnished, no hairdryer, smells from kitchen unwelcome and far too close to room, lack of atmosphere, slight language problem with staff, grossly overpriced.
Overall: Woefully disappointing; we have already emailed the hotel to say so and given details as to why. Stow-on-the-Wold is a delightful place; this hotel lets it down badly. (107908239)
2.7 / 5
karen [glentham, GB]
on 09/12/2008
(Mature couple)
Room was full of character, clean and warm
The receptionist called us at 10.30pm at home the night before we were booked in as they had got the wrong booking date. When we did book in the next day they had lost the fact they had taken a £50 deposit straight out of my bank at time of booking the room, so I then had to go to the bank and get proof.
Overall: Nice hotel, people friendly but the receptionist not organised (107900880)
4.9 / 5
lesley [ilkeston, GB]
on 08/02/2008
(Mature couple)
(97028616)
3.7 / 5
Anonymous
on 02/12/2006
(Young couple)
(99372619)
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