Why do we publish ratings from Active Hotels?
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
How do I add a rating?
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
How do you manage to collect so many ratings?
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.
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Room 65 was a pleasant room to stay in.
My first room 12 had a faulty shower. It took me 30minutes to takea shower. The room light wasn't very bright. Lack of a bedside light meant I couldn't read over the days case notes that I had written. I informed the staff about the shower they advised me that I would have a room change. I was given the keycard for room 35, again the room was very dull, no bedside light and the behadn't been changed. When I complained at the desk the clerk apologised and gave me the keycard to room 65. This was a family and I feel I was given this room for the trouble I went through. At 6.35AM on Friday morning the desk phoned me to move my car, he asked me to hurry up. The person who wanted me to move my car must have known he was leaving early in the morning and should not have parked where he did. The televisions need retuned in both rooms. 
