Best Western The Rose And Crown Hotel, Tonbridge
High Street, Tonbridge, TN9 1DDGuest Reviews
Summary of Guest Ratings
| Check-in process |  3.7 / 5 |
|---|---|
| Working order of facilities / equipment |  2.9 / 5 |
| Overall value for money | 2.7 / 5 |
| Performance of staff |  3.4 / 5 |
| Your room | 2.9 / 5 |
| Overall experience | 3.0 / 5 |
| Order and cleanliness of the hotel |  3.2 / 5 |
| Guest Rating |  3.1 / 5 |
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Guest Reviews
2.0 / 5
Anna [sheffield, GB]
on 30/09/2009
(Young couple)
the company i was with
a nice friendly night porter
couple having a row in the room above us at 4.30am
shower not being a constant temperature and being too hot at points to use
flies constantly buzzing around the bar area
(108793074)
1.7 / 5
Anonymous
on 26/09/2009
(Same sex couple)
No restaurant facility staff pleasant but inefficient
Overall: Adequate (108370719)
3.7 / 5
lew [hadlow, GB]
on 25/08/2009
(Same sex couple)
hot water tap in the bathroom sink didnt work, so had to wash in cold water
Overall: we enjoyed our stay overall, the atmosphere of the hotel, the staff were responsive and the guests we spoke to we all happy (108344842)
3.4 / 5
Anonymous
on 24/08/2009
(Solo business traveller)
Room attractive and comfortable
Lounge comfortable
Interesting menu & food good
The hotel is old and has character
Restaurant was not open for dinner - meal in the bar less comfotable for a woman travelling alone.
No lift & apparently no porter so suitcase, laptop & briefcase had to be carried up & down the steps at various levels of the hotel.
Room at the front of the hotel noisy due to late night revellers & early morning deliveries
Overall: Alright but not brilliant but I would stay again (108414744)
3.7 / 5
Stephen [Alexander Heights, AU]
on 12/08/2009
(Mature couple)
Lovely facilities in very centre location
Our room overlooked the outside bar, our first night we experienced a very loud group of people parting on until 2.30am. We phoned the '24 hour' reception at 2.00am to ask if the noise could be stopped but no-one answered the phone. A complaint was made with reception the following morning and an apology given. The second night the noise level only went until midnight!! Still a bit annoying to have 2 noisy nights in a row
Overall: Nice facilities, extremely disappointed about the noise factor (108162084)
2.9 / 5
Anonymous
on 06/08/2009
(Solo leisure traveller)
The staff were friendly and helpful
The room was in need of a face lift, a bit tatty with a worn apperance. A no smoking room that smelt of tobacco smoke.
Overall: Great location, the building has great character but the facilities need a face lift (107585452)
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