3 star

Novotel Newcastle Airport, Newcastle Upon Tyne

Ponteland Rd, Kenton, Newcastle Upon Tyne, NE3 3HZ

Guest Reviews

Summary of Guest Ratings

Check-in process 4.0 / 5 4.0 / 5
Working order of facilities / equipment 3.8 / 5 3.8 / 5
Overall value for money 3.5 / 5 3.5 / 5
Performance of staff 3.9 / 5 3.9 / 5
Your room 3.8 / 5 3.8 / 5
Overall experience 3.8 / 5 3.8 / 5
Order and cleanliness of the hotel 4.0 / 5 4.0 / 5
Guest Rating 3.8 / 5 3.8 / 5

How to book this hotel or view prices

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Night(s) Room(s)

Guest Reviews

4.9 / 5 4.9 / 5 KAREN [LOCKERBIE, GB] on 25/10/2008 (Group of adult friends)

lovely room with good facilities, efficient and friendly staff

trouble finding parking space for car

 (107956440)

2.9 / 5 2.9 / 5 gary [Alexandria, GB] on 31/10/2009 (Mature couple)

Hotel was close to family who resided in the area and local amenities.

Had to pay for parking which was £5 per 24 hours which we did not know about until we arrived. Cost for the 2 nights was not value for money. Shower and WC were separate. No sink in the WC to wash hands. Hotel must have forgot to upgrade WC which was in need of an update, clean and fresh paint. Had to queue for breakfast.

Overall: The hotel is nice and modern with facilities such as internet access etc. I was disappointed in the price and then when we arrived and found out we had to pay for parking it was quite disappointing. If we new the area better we definaately would ahve shopped around more before committing.  (108639869)

4.6 / 5 4.6 / 5 Anonymous on 18/10/2009 (Solo leisure traveller)

staff welcome, friendliness, and helpfullness.

room too warm, and air conditioning wasn't very efficient. Cold water tap in bathroom didn't run cold, no matter how long I ran it for, but asked for jug of iced water, and was given straight away.

 (108669586)

3.9 / 5 3.9 / 5 Anonymous on 13/10/2009 (Young couple)

Clean and tidy, Breakfast was OK.

"Freeview" TV was only available as part of a package that you had to pay for!!!

 (108542389)

3.3 / 5 3.3 / 5 Anton [Leicester, GB] on 23/09/2009 (Young couple)

Good access from Motorway and easy on the metro

Car Parking was expesive

Overall: ok, room was expensive due to the Great North Run, which seems a little unfare and oppotinist making guests pay extra and making them pay for a minimum of two nights  (107432044)

3.9 / 5 3.9 / 5 DONALD [GLASGOW, GB] on 25/08/2009 (Mature couple)

modern with all the requirements that one would need room modern and comfortable

none Parking Charge

Overall: no problems .. was surprised that I had to pay for parking my car not sure how you would get there without a car It did not advise that there would have been a charge £5.00  (108886991)

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