| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  3.2 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room |  2.9 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.5 / 5 |
3.7 / 5
JUDE [Gladstone, AU]
on 23/11/2009
(Group of work colleagues)
(108953090)
3.9 / 5
peter [newtownabbey, GB]
on 05/10/2009
(Solo business traveller)
I was given an executive double on request
Nothing major
Overall: Good value based on the room I was allocated... and fairly convenient to West End (108352329)
5.0 / 5
Anonymous
on 16/09/2009
(Young couple)
(108917761)
2.4 / 5
Anonymous
on 12/08/2009
(Young couple)
Clean bed linen and tidy rooms presented daily
Decor and carpets in a very poor state, very noisey rooms, poor breakfast experience
Overall: My impression is one of cheap staffing levels and the hotel requires new carpet and decent paint job internally (108706977)
3.9 / 5
Aline [Bourg-la-Reine, FR]
on 05/07/2009
(Same sex couple)
- Very nice location of the hotel: near Notting Hill Gate and Portobello Road
- Lively surroundings: Queensway, Bayswater, Hyde Park
- Excellent for a true British experience
- Breakfast not included
- Bathroom (with bathtub): quite small
- Not many TV channels (only 5!)
(107724648)
3.1 / 5
Robert [Scarborough, GB]
on 27/05/2009
(Solo leisure traveller)
(107784344)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.