Copthorne Hotel Newcastle, Newcastle Upon Tyne
The Close, Quayside, Newcastle Upon Tyne, NE1 3RTGuest Reviews
Summary of Guest Ratings
| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money |  3.5 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 4.0 / 5 |
| Overall experience |  4.0 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.9 / 5 |
How to book this hotel or view prices
Guest Reviews
5.0 / 5
paul [middlesbrough, GB]
on 05/11/2009
(Group of work colleagues)
good central location
(108785583)
1.4 / 5
Nadine [Blackburn, GB]
on 12/09/2009
(Solo business traveller)
Lovely to have mini fridge in room
meeting room was great
upgraded to connesseir room for no reason
TV did not work neither did heating
no response from staff although allowed 8 hours being out of room for meeting no one looked at the problem
Overall: when reported the faults - no response when checking out £10 car park charge on top of £115 room rate with no breakfast Late entry to meeting room (108938172)
4.7 / 5
Anonymous
on 25/08/2009
(Solo business traveller)
Nice views, friendly staff.
Overall: Very good (108187150)
2.9 / 5
Kevin [Northumberland, GB]
on 17/08/2009
(Mature couple)
Staff were very friendly
Checking in - had to ask for the complimentary drnk voucher as part of the internet offer which I then never used because of the cue at the bar. Bathroom looked in need of repair with black showing at the side of the bath.Only two staff on the bar when there was a wedding on which made very long cueing time. Breakfast - at 9am on Saturday what choice was left was dry or soaked in fat because it had been standing a long time. Checking out - had to wait until a member of staff appeared before being seen too.
Overall: I have stayed at the Copthorne via work previosly and attended a seminar at the Copthorne Newcastle on wednesday 12/08/09 via St James's Place and was happy with the overall service, However, booking for our 10th Wedding Anniversary was a big disappointment and the hotel experience took a shine off our day. (108779257)
4.6 / 5
Richard [Abbeyleix, IE]
on 11/08/2009
(Young couple)
Good value, nice location and service.
Room service food was tasty but cold.
Overall: I would recommend the hotel. (108400777)
5.0 / 5
Anonymous
on 07/06/2009
(Mature couple)
(107736054)
Why do we publish ratings from Active Hotels?
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
How do I add a rating?
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
How do you manage to collect so many ratings?
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.