| Check-in process | 3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money | 3.5 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.8 / 5 |
nice room (not view), great position, good staff. Fan noise, but hot, so window open
breakfast all £11.95, even fruit, no fish. M&S next door cheaper
Overall: generally happy with everything. We had noisy neighbours but the staff did sort this. No serious complaints, we had a nice stay We discovered having arrived in our room that cheaper deals were advertised in a brochure there. Those deals were not available, but this caused a bit of irritation at the start. (2235243)
(108233258)
(108292367)
The staff are polite and helpful. The rooms are a decent size, clean and tidy. I ate in the restaurant one evening and the meal was tasty and reasonably priced.
The hotel is well situated for
shopping,sightseeing, the railway station and the airport bus.
One of the lift was out of action so there was sometimes quite a wait if you wanted to use the remaining one.
Overall: I have stayed in this hotel before. Whilst it is good to get a room with a view of Princess Street and the castle, this time I was glad to have an inside facing room because the roadworks are very noisy. (108655545)
staff were very helpful when i checked in the receptionist was very polite well dressed and most helpful
Overall: excellent would stay in the same hotel again and would recommend it anyone (108748797)
Staff very friendly and helpful. Breakfast excellent, ideal location for pubs, shops, station etc
Room was much too small for two people sharing and extreemly poorly decorated(washed over)to the point of being grubby, though well equipped. Also some noise from air conditioning at rear, but quieter than frontage rooms with road works etc.
Overall: Room very poor and let down the whole hotel. Other surroundings and facilities were very good value. May stay again, but only if guaranteed! a better quality room. (108674639)
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