Royal Ettrick Hotel, Edinburgh
13 Ettrick Road, Edinburgh, EH10 5BJGuest Reviews
Summary of Guest Ratings
| Check-in process |  3.6 / 5 |
|---|---|
| Working order of facilities / equipment |  3.1 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff |  3.7 / 5 |
| Your room | 3.1 / 5 |
| Overall experience | 3.4 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.4 / 5 |
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Guest Reviews
4.3 / 5
[Harrisburg, PA, GB]
on 22/10/2009
(Solo leisure traveller)
Staff. From the managers to the bar staff to the waitresses, the staff were professional, courteous and accommodating. The manager and overnight porter Saturday the 10th deserve special recognition for going above and beyond the call of duty when the bar was rushed a large group of us after our Watson's school reunion.
The carpeting could easily be replaced.
Overall: Good value for money. If the staff had not been as good as they were, then I perhaps would have rated the overall experience as average. They made the difference. (108230745)
3.6 / 5
Anonymous
on 20/09/2009
(Same sex couple)
The staff were very attentive and the carpet in the bedroom and corridor was good quality.
There was no plug for the bath and the shower door did not shut. The taps on the wash basin were very loose and pointing the wrong way so it was difficult to fill the kettle. The water in the cold water tap was warm. The room was not very well lit as it was in the attic and there was only a small, round window so we had to have the lights on for most of the time. The carpet on the stairs and landing was worn.
Overall: Good food, pleasant staff and comfortable beds. (108204912)
4.9 / 5
CRAIG [ROSSENDALE, GB]
on 01/05/2009
(Solo business traveller)
(107870830)
4.0 / 5
G D [Invergordon, GB]
on 04/04/2009
(Mature couple)
(107548837)
3.7 / 5
Anonymous
on 10/03/2009
(Group of work colleagues)
Staff were very helpful - nothing seemed to be too much bother for them. Food was also excellent. Our triple room was large and clean.
Our room had only 1 small sidelight to light the whole room. No TV in room.
Overall: As we were having a birthday party at the hotel - everything went very well and was enjoyed by all. The food in particular was commented on as being very good. (107960553)
3.7 / 5
Anonymous
on 11/02/2009
(Group of work colleagues)
The room was good and most of the staff were very helpful
Shower was broken and a few of staff were not overly helpful
Overall: Good would stay again (107898832)
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