| Check-in process |  4.5 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff |  4.4 / 5 |
| Your room |  4.0 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.2 / 5 |
4.6 / 5
Anonymous
on 03/07/2009
(Mature couple)
Friendly staff, good location, perfect english breakfast, nicely traditional
(107645687)
4.4 / 5
Anonymous
on 30/06/2009
(Young couple)
The hotel was a bit older so had some character and the staff were wonderfully helpful and friendly. It well situated.
London was unusually hot and the room was not air conditioned so we had all the windows open, which made it very noisy due to the traffic. It was not the best value but the price was a fair exchange for the location and service.
Overall: Very good! The staff were extremely helpful and friendly. (107810911)
1.7 / 5
Richard [Sharjah, AE]
on 29/09/2008
(Mature couple)
The gentleman who was on duty when we arrived was charming.
The breakfast was excellent
Uncomfortable mattresses
Hard, low quality pillows
Staff ignored requests for new pillows, we were not allowed back in our rooms for 40 minutes on arrival back at hotel under the pretext that they were cleaning the room properly - we had not complained about the cleanliness, and there was no difference when we entered the room. Thereafter we had no hot water. We did not complain, as we had learned by then that any requests/complaints would be met with an insincere apology and no action.
Overall: Not a pleasant experience. We will not stay in your hotel again, nor recommend it to others. (107173389)
4.1 / 5
Stephen [Villennes sur Seine, FR]
on 07/07/2008
(Mature couple)
Staff were excellent
Would have preferred a double bed - not two singles.
(97301946)
4.4 / 5
Lynn [Champion, US]
on 27/05/2008
(Group of work colleagues)
(97376265)
5.0 / 5
Anonymous
on 20/05/2008
(Group of work colleagues)
Very accessible to tube station. Central location. Good breakfast.
The only thing that was lacking was a hotel bar but this did not spoil our stay.
Overall: The hotel was very clean & the full english breakfast was superb. The staff were very friendly. Would certainly consider staying there again. There were four females in our party and we wanted to stay in one room. The family room was huge with a separate bed each. (97884638)
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