| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.2 / 5 |
| Overall value for money |  2.8 / 5 |
| Performance of staff | 3.7 / 5 |
| Your room | 2.9 / 5 |
| Overall experience | 3.3 / 5 |
| Order and cleanliness of the hotel |  3.5 / 5 |
| Guest Rating | 3.3 / 5 |
4.0 / 5
terry [rainham, United Kingdom]
on 08/12/2004
(Group of adult friends)
Friendlyness and helpfulness of staff.
(1600043)
2.6 / 5
eva [cowdenbeath, United Kingdom]
on 11/10/2004
(Solo business traveller)
the entrance hall to the hotel
too many stairs, corridors and doors to my room. I pity anyone in a wheel chair. I myself was laden with luggage. The room was too small for a double room
(1565126)
4.4 / 5
Gareth [Belfast, United Kingdom]
on 20/08/2004
(Group of adult friends)
(1200243)
4.4 / 5
Anonymous
on 20/08/2004
(Solo leisure traveller)
Excellent
TV did not work ie no picture did not matter that much I was out most of the time.
(1394927)
2.3 / 5
Richard [Leicester, GB]
on 15/10/2009
(Solo leisure traveller)
Excellent location
Lack of hot water for washing. Staff obviously haven't been told about Geordie Friendliness!
Overall: Hotel has a lot going for it but was let down by failure of some facilities and the off-putting attitude of some staff. (108736254)
4.1 / 5
David [Worksop, GB]
on 04/10/2009
(Young couple)
Clean, presentable and conveniently placed in Newcastle city centre
Small amount of traffic noise, room very warm at night
Overall: Very much enjoyed our stay, would not hesitate to come again (108280527)
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