The Felbridge Hotel and Spa, East Grinstead
London Rd, East Grinstead, RH19 2BHGuest Reviews
Summary of Guest Ratings
| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 3.9 / 5 |
How to book this hotel or view prices
Guest Reviews
4.3 / 5
[Bath, GB]
on 27/10/2009
(Family with young children)
Nice hotel inside. Good facilities.
Breakfast too expensive so didn't participate (I normally only eat cereal and toast, therefore find the prices too much for my needs).
Air conditioning units outside hotel window were slightly annoying.
Overall: For this sort of stay I would normally book premier inn, but they were full. (108230958)
4.3 / 5
Anonymous
on 15/09/2009
(Solo leisure traveller)
Lovely room and great facilities
Good receptionist but understaffed and had to wait 20 minutes to check in due to telephone customers.
Overall: Would certainly return again (108757526)
4.6 / 5
Anonymous
on 09/09/2009
(Mature couple)
Staff is great and know what they are doing. Well presented, friendly. Cleanliness a great plus. Well equiped gym, clean pool area and everything working properly.
Cramped space around the toilet in the room. Rubbery smell of the gym, slippery floor around the pool area.
Overall: Really enjoyed it, especially the cleanliness and staff. Will certainly recommend. (108510267)
5.0 / 5
Lisa [Chafford Hundred, GB]
on 18/08/2009
(Young couple)
I requested a complimentry upgrade due to the fact it was both mine and my partners birthday and to my surprise this was given with no hesitation so impressed, made our birthdays!!
Overall: Second stay at hotel both times we have had an enjoyable experience. (108504143)
4.9 / 5
Michael [Totnes, GB]
on 05/08/2009
(Mature couple)
A good experince overall
The food in the restaurant was rather overpricd
Overall: Good (108254432)
3.3 / 5
david [essex, GB]
on 21/07/2009
(Young couple)
To be honest we were told on arrival that we had been upgraded.Our friends who were staying in our original choice of room had a much nicer room than us although it was a grade below. Disapointing as it was my wedding anniversary.
Overall: Hotel was of a good standard but restaurant was a bit pricy for what you got.My wife ordered sesfood salad and got a pot af squid tenticals!!! (108166228)
Why do we publish ratings from Active Hotels?
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
How do I add a rating?
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
How do you manage to collect so many ratings?
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.