| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money |  3.3 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room |  3.8 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel |  4.4 / 5 |
| Guest Rating | 4.0 / 5 |
4.3 / 5
peter [newcastle upon tyne, GB]
on 30/06/2009
(Group of work colleagues)
WELL GREETED ON ARRIVAL AND ALL OF OUR PARTY (4 COUPLES) WERE GIVEN AN EARLY EASY AND HONEST BOOKING ON LINE PROCESS .
CHECK-IN AT NO EXTRA COSCIERGE TOOK IMMEDIATE CHARGE AND OFF LOADED ARE BAGS, TOOK MY CAR KEYS AND SECURELY PARKED ME UP.A LATE RESIDENTS BAR WAS GREAT AND A HEARTY ENGLISH BREAKFAST ROUNDED OFF A VERY ENJOYABLE OVERNIGHT STAY.
OUR ROOM OVERLOOKED THE MAIN RAILWAY LINE BUT THIS WAS NOT TOO MUCH OF A PROBLEM AS THERE WAS SECONDARY DOUBLE GLAZING.
Overall: VALUE FOR MONEY NICE CLEAN CENTRALLY LOCATED HOTEL WITH POLITE AND ATTENTIVE STAFF 10/10 (107315732)
4.4 / 5
Anonymous
on 19/05/2009
(Young couple)
Excellence of staff, room very clean
Stain on bedsheet, Scalding hot shower
Overall: Made to feel at home as soon as we arrived. Staff very polite and helpful. (107413266)
4.7 / 5
Anna [London, GB]
on 05/05/2009
(Same sex couple)
The staff was extraordinary and responded to any requests with the utmost efficiency. Great location in relation to the train station and very easy to find.
Though a great hotel, was a little pricey. Have had better quality for less.
Overall: Very positive experience. (107975186)
4.6 / 5
TRACY [DONCASTER, GB]
on 18/03/2009
(Group of adult friends)
Polite friendly staff, lovely breakfast.
There was nothing bad to comment on.
Overall: Will hopefully stay again in the near future, and will recommend to friends. (107335049)
5.0 / 5
Denise [Uttoxeter, GB]
on 05/12/2008
(Mature couple)
excellent service lovely view top class hotel
(107682841)
4.6 / 5
Anonymous
on 08/10/2008
(Young couple)
Beautiful hotel
Very friendly and courteous staff
Great views of the city
Great location for easy access to the city
Only 1 really (and not that important), no tea and coffee making facilities in the room and when I asked for it (3 times) it took an hour an a half to get it.
Overall: Great hotel, a lovely base for exploring the city, with a bit of luxury (97715176)
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