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| Check-in process |  3.8 / 5 |
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| Working order of facilities / equipment | 3.9 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff |  4.4 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 4.0 / 5 |
3.9 / 5
Andrew [Rayleigh, GB]
on 15/12/2009
(Young couple)
Hotel manager was lovely, Breakfast was excellent.Flat screen T.V was excellent
Didn't get the room we asked for due to plumbing problems.
The room we got seemed cold all the time no matter how much we turned the rad up, And it was o the very top floor..
Overall: Okay (108477944)
4.1 / 5
Anonymous
on 11/12/2009
(Solo business traveller)
Easy to find, friendly
A bit kitch, but cosy.
Overall: I did reserve a sea facing room and was charged accordingly, but when I arrived I was told I couldn't have a sea facing room. I believe I was still charged the premium rate, no explanation given (108238520)
2.9 / 5
Anonymous
on 23/11/2009
(Mature couple)
Friendly easy going reasonably comfortable family run establishment with excellent sea views and centrally located making the main attractions within easy walking distance.
To be fair our visit took place out of season at what can best be described as a typical seaside resort guest house with very little evidence of staff present and reception facilities were really non existent.
Overall: This is not really a hotel and is in fact rated locally as a guest house. A bit tired and in need of refurbishment some of which was in progress at the time of our stay i.e. the dining room. Although boasting car parking facilities these only cater for three cars at a push if you're very lucky. Be prepared for-on street parking with meters at the front door. (108413813)
4.9 / 5
Natalie [Tilbury, GB]
on 23/09/2009
(Young couple)
Lovely room, close to sea. beautiful view. Kind and friendly staff.
Overall: was lovely and have already booked to go back (107823972)
2.4 / 5
Richard [Leeds, GB]
on 15/09/2009
(Family with young children)
good location & good value
no soap, or staff around at 07.45 to get some - had to have shower with none using some shampoo !!
Overall: Overall okay, but the room seemed a bit musty and no soap & frayed towels in this day and age is not great (107335240)
3.6 / 5
Kieran [Sligo, IE]
on 15/09/2009
(Solo leisure traveller)
Nice location. Friendly. Good value.
Slow check-in. Very small bathroom.
Overall: Was visiting to go to soccer match. Almost a straight walk from hotel to Roots Hall. Was supplied with map to get to ground. This was for a car journey, but was a nice touch. Short walk to sea front. (108256900)
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