| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.4 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.3 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.6 / 5 |
| Guest Rating | 3.5 / 5 |
2.7 / 5
Svein [Oslo, NO]
on 08/10/2009
(Solo leisure traveller)
The problem was that the hotel had not registered the internet booking and my visit came as a total surprise for them. I would like to receive an explanation from the web site how this could be possible.
Best regards
Svein Grønnern
(108235734)
2.0 / 5
Pamela [York, GB]
on 15/09/2009
(Mature couple)
Overall: Reception staff not very friendly, room ok but split in chair and tv didn't work very well, breakfast ok but had lots better in other hotels. (108402437)
3.9 / 5
Colin [Cirencester, GB]
on 24/08/2009
(Group of adult friends)
Good location with adequate free on-street parking. Nice breakfast.
Online booking could have been better.
(108163181)
2.1 / 5
ELENI [LONDON, GB]
on 21/08/2009
(Young couple)
A fantastic breakfast!!!
Allowed to check in an hour earlier
Staff spoke pleasant to customers
T.V. didn't work properly nor did it get all the channels
Dirty sticky carpet and floor
Shower didn't work properly
Not good lighting in the bedroom
Smelt dreadful
Bath towels had dirt marks on them and smelt like they had used a very cheap soap powder or not been washed from previous users
Bed sheets and pillow cases stunk
Overall: I am not a person to get on the internet and put up a bad review of a hotel, nor am i a fussy customer, but this hotel needs serious changes if it wants it's customers to return back again. Mean't to be known as Southends finest hotel.....Personnally, i would never return to this hotel unless it were absolutely necessary. Don't listen to what people say about house hotels. I had a better nights stay in the Ilfracombe House Hotel in Southend! (108985362)
4.1 / 5
anthony [dagenham, GB]
on 18/08/2009
(Mature couple)
fantastic view from breakfast room,good breakfast,good facilities.
scaffolding and netting outside our room window blocking view.
Overall: good (108263537)
2.9 / 5
June [Daventry, GB]
on 18/08/2009
(Mature couple)
Generally staff very helpful.
Lift to small, chef should be sacked, everthing tasted of bolognese sauce and pre theatre menu not clear enough, not explained that two courses meant starter and main course and we did not get a glass of wine, restaurant not free until 6.45.
Overall: Would have expected a better room, bathroom needed a good clean, but staff very nice considering that on Friday night only two couples in restaurant and one couple walked out and we were the other and food was very bad. (108642360)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.