| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel |  4.2 / 5 |
| Guest Rating | 3.8 / 5 |
5.0 / 5
munir [Fort Lauderdale Florida 33308, US]
on 03/10/2009
(Solo leisure traveller)
good
Overall: very good indeed (108185137)
4.0 / 5
yu ling [Mongkok, HK]
on 08/09/2009
(Family with older children)
(108725782)
2.7 / 5
Emma [Worthing, GB]
on 08/07/2009
(Young couple)
Location was good as we were going to a festival in Hyde Park. This was he reason we booked this hotel.
Room was ok, quite small especially the bed. The carpet was all fraying and was coming up.
Overall: Ok, good location. (107786346)
3.9 / 5
James [Roseburg, OR, US]
on 15/06/2009
(Mature couple)
The continental breakfast was good. The food in general was very good. The staff was very friendly and remembered our names.
Room was small. Hallway was very warm. Kettle didn't work.
Overall: All in all, they made my first stay in London very pleasant. (107553109)
4.3 / 5
Anonymous
on 01/06/2009
(Family with young children)
Hotel was clean; staff was courteous; convenient to public transportation and located in a good area close to shopping; housekeeping staff were discreet and replensished supplies on an as needed basis. Checking in and checking out was quick and easy.
The hotel room at times was noisy due to outdoor traffic and the first two days of our stay there was considerable noise on the 2nd floor.
Concierge had limited information.
Overall: Our stay at the hotel was pleasant; would discuss an alternate room with hotel staff on our next visit. (107616659)
4.4 / 5
Anonymous
on 26/05/2009
(Mature couple)
Room had great beds, pillows, very clean with white duvet covers. Room not real large but nice size, had safe in closet, and bathroom shower was great, good hot water, staff very polite, and location was great for shopping and the tube.
Overall: Very good stay, stayed 2 nights on front end of trip, and 1 night back end, both trips were great, same good service. (107484010)
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