| Check-in process | 3.1 / 5 |
|---|---|
| Working order of facilities / equipment | 2.7 / 5 |
| Overall value for money | 2.5 / 5 |
| Performance of staff | 3.0 / 5 |
| Your room | 2.5 / 5 |
| Overall experience | 2.6 / 5 |
| Order and cleanliness of the hotel | 2.7 / 5 |
| Guest Rating | 2.7 / 5 |
Friendly staff, very helpfull
(1636875)
The room was shabby, dirty and unhygenic and everything in it was tatty and old. The steam from the shower (which only operated at boiling point) set off our fire alarm and no-one took any notice - the staff passing by just turned a blind eye. There were also many 'shady characters' loitering around staff rooms in the early hours which made us feel quite unsafe. We didn't stay for breakfast, prefering to leave as soon as we woke up. This overpriced hotel would certainly be shut down if environmental health inspectors ever visited.
(108410282)
lovely breakfast, comfy bed,friendly and helpful staff,excellent fish and chips just round the corner,well kept garden area.
Overall: very pleasant, (108216401)
Straightforward check in, easy to find, well-appointed, friendly.
Minor niggles with room (window catch), poor command of English of front of house staff (re my allergies).
Overall: Overall a pleasant stay. It will be at the top of my list when next I need to visit Sevenoaks. (108512847)
convenient location. pleasant staff. comfortable beds
broken extractor fan in bathroom. Dodgy cold tap. shower had not been cleaned. lots of debris behind pipes in bathroom. Towels felt damp -not sure they were clean, and smelled strange. No chair in bedroom.
Overall: Not as good as previous stay (different room outside main hotel) Undecided about whether to stay here again. (108410206)
Dirty, very poorly and shabbily furnished and decorated, room not ready on arrival, bed tiny, smelt damp, very over priced. Not impressed.
Overall: The hotel was a total rip off at the price charged (£79 per night). I was expecting it to at least be clean and well decorated at that price. I have stayed in better for half the price. In fact I stayed at The Belfry recently for only £20 more oer night. The room was shabby and looked like and smelt like a squat. Nothing in the room matched, there were handles missing from draws, cables all over the place, the bed was tiny and had a cover that was old, worn and smelt, the bathroom was also tiny, dirty and truly unpleasant. The cables from the ancient TV hung all over the place as did the pipes below the sink. The room smelt damp, the blind over the window was so thin as to be pointless. We did not stay for breakfast as we did not feel the level of general cleanliness leant itself to decent hygiene standards. Instead we got up early and drove home to sleep in our own bed. Had you not charged me up front I would not have stayed there. I am still waiting for the refund for the 2nd room I had booked but cancelled the day before arrival. I normally check Tripadvisor before booking but on this occasion I did not due to lack of time. I wish I had. Everyone on there seems to agree with me. This hotel is a disgrace. There were German cars in the car park when I left and I was truly embarrassed at what they must have thought at the standard of UK hotels based on this place. All in all a truly unpleasant experience and one that has not endeared me to your services. It really took the shine off an otherwise enjoyable weekend. (108217381)
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