| Check-in process |  3.7 / 5 |
|---|---|
| Working order of facilities / equipment |  3.0 / 5 |
| Overall value for money |  2.7 / 5 |
| Performance of staff |  3.5 / 5 |
| Your room | 2.9 / 5 |
| Overall experience |  3.1 / 5 |
| Order and cleanliness of the hotel | 3.1 / 5 |
| Guest Rating | 3.2 / 5 |
2.9 / 5
Anonymous
on 02/08/2009
(Other)
(108879175)
3.7 / 5
Anonymous
on 12/06/2009
(Solo business traveller)
room was clean and breakfast was good
very noisy, someone was let in very late and was put in the room next to me. 2.30am in the morning and was making a noise until at least 3.30am. there was at least 4 voices.
(107716090)
3.7 / 5
Anonymous
on 09/06/2009
(Mature couple)
The room was clean,although the furniture was very 80s style.Breakfast good.
Very outdated, could do with modernising and sensible colour colour scheme in rooms,passage ways and dining room (green and maroon) not very welcoming. Smell of damp in the bathroom, pillows very flat no thickness to them and one was very badly stained.
Overall: Ok but would not use again out of choice. (107743249)
4.0 / 5
Robert [Hook, GB]
on 07/05/2009
(Solo business traveller)
(107585605)
3.6 / 5
Anonymous
on 06/05/2009
(Group of adult friends)
very very good located with the train station and Tunbridge Wells is a rather big town with good shops and a beautiful surrounding for trips to gardens and castles as well. Good and enough but simple breakfast.
Very good value for money and very friendly staff. We booked on internet, but when we had a question by phone the receptionist was very helpful and friendly and gave good explanation. We also were able to check in early which we thought was so great! A very good point is the private parking place behind the hotel.
Possibility to make some coffee and tea in the room.
The shower is very small and simple, the tube in the room is good enough for some days but better would be to have it in the shower as well.The extra bed was not stable, but we were warned before what we appreciate very well and it was good enough for the daughter who is small and skinny to sleep on.
Overall: Very pleasant and if we have been away for weeks! (107819476)
4.3 / 5
Anonymous
on 21/04/2009
(Mature couple)
Welcoming, good parking, good can do attitude
only one bad point - fried bread at breakfast was unedible
Overall: good (107935908)
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