Falcon Hotel, Farnborough

4.4 / 5 Chris [Wickham Skeith, GB] on 16/11/2009 (Solo leisure traveller)

 (108667277)

3.0 / 5 [Oxford, GB] on 27/10/2009 (Young couple)

Room and bathroom were recently decorated and well equipped. The decorative touches made for a step up from the usual identikit hotel rooms. Breakfast was good quality and well presented.

Though the bathroom looked great it was completely impractical to use. E.g. despite a huge shower screen, the shower head didn't attach to the wall - so hold it yourself or have a bath. The mixer tap on the basin was so close to the wall, that you couldn't get your hand behind it operate the plug mechanism. I could go on...

Overall: Maybe if I had a different room I would've thought this hotel was great. Maybe if I had noticed the issues with the bathroom before I'd unpacked and before I was standing (naked) in the shower I might have asked for a different room and had a better experience. But then again, maybe if the hotel staff had tried out the room for themselves, then I wouldn't have had to.  (108764142)

4.7 / 5 Anonymous on 11/10/2009 (Solo business traveller)

Clean and Peaceful

 (108772668)

2.3 / 5 Susan [Hemel Hempstead, GB] on 07/08/2009 (Other)

Booking ok apart from a phone call the following day informing me that my debit card was not recognised! It was an HSBC debit card. Their new debit cards are no longer switch or maestro but are now called Visa. You should update your booking system.

Bedroom decor needs updating in line with downstairs. Bathroom had very worn and dirty paintwork and needs overhauling. Room smelt very strongly of "shake n vac" or similar and was too overpowering for me. Staff do not have a good command of English and there was not one English person on duty. Waitress on duty for breakfast did not understand when asked for cutlery and hand gestures had to be used! Also, breakfast buffet was not replenished promptly causing some people to go without juice etc and even the crockery was missing and someone on another table constantly asked for a cereal bowl.

Overall: Not bad. Was second choice to a Premier Inn.  (108680266)

3.7 / 5 Sarah [Eastbourne, GB] on 28/07/2009 (Solo business traveller)

Both the rooms I stayed in you couldn't open the window and it was really hot. I did get a fan thing on the last couple of days in one room and there was a perminant one in the 2nd room but they were noisey and I didn't want them on at night. Plus they wern't that good! Just let me open the window and your problem will be solved! Everyday I got a new soap and I had only used the old one once - what a waste of money, plus its bad for the environment! The matresses were like sleeping on pebbles in the 1st room, please get new matresses.

Overall: It was ok, could have been better. The staff were very friendly and helpful though  (108618314)

4.1 / 5 Anonymous on 07/07/2009 (Mature couple)

Large room, clean, well equipped. Nice breakfast. Friendly staff.

Layout of bathroom was unconvenient and compared to the bedroom very small (room 10). Some parts of the bathroom looked new, some parts are old and damaged (bath and light). For me the matrass was a bit too hard. My husband didn't sleep well because of all the noises of other people in the hotel.

Overall: Nice hotel, clean, lovely staff.  (107628853)