| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.1 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room |  3.0 / 5 |
| Overall experience | 3.4 / 5 |
| Order and cleanliness of the hotel | 3.4 / 5 |
| Guest Rating | 3.4 / 5 |
1.7 / 5
Nigel [Seaford, GB]
on 25/11/2009
(Solo business traveller)
Rooms are in poor order.
Food is now buffet style and was average at best.
Staff were average as well.A truly forgetable experience!
(108223409)
1.6 / 5
John [Stafford, GB]
on 02/11/2009
(Mature couple)
Friendly receptionist, breakfast was ok.
Room was in poor condition, furniture chipped and in very bad condition, shower cubicle covered in mould, but worst of all was that it was too warm in the room.
We managed to open the window and a room fan was switched on and left running all night, but it was very uncomfortable. Especially since it was the end of October. We later found out that the room (100) was above the hotel kitchens.
Overall: Room far too shabby and generally too uncomfortably. Hotel looked tired and in desperate need of refurbishment. (108329247)
4.1 / 5
Paul [London, GB]
on 29/09/2009
(Solo business traveller)
Cheap & basic, what it said on the tin.
My matress was a child's matress and much too soft. A soft matress can do a lot of damage to someone's back, so (sadly) I am not going to stay at the Heathlands again because of this.
Overall: Shame about the cheap and v poor bed. (107334158)
1.4 / 5
PAULINE J [Swindon, Wiltshire, GB]
on 30/08/2009
(Mature couple)
(108512528)
2.3 / 5
Martine [South Molton, GB]
on 28/08/2009
(Young couple)
The staff where very friendly and there was a large choice for the cooked breakfast
The Hotel especially our room needed redecorating with the bath and ceiling in poor condition. Also due to the windows not opening very far there was no air circulation and the room was always very warm. Also the room had four beds including two which where broken
Overall: The stay was adequate, I don't think it was worth the money we paid for as the room was average. (108389388)
1.4 / 5
Anonymous
on 20/08/2009
(Solo business traveller)
The staff were polite.The bed sheets were clean.
The hotel was filthy; the floors had not been vacuumed for some time. The whole place is in need of decoration. There was a very unpleasant odor in the air.
Overall: I only stayed long enough to have a shower. I did not stay the night. I booked a room in a nearby hotel instead. (108880296)
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