| Check-in process |  4.5 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  3.7 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room | 3.8 / 5 |
| Overall experience |  4.2 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.1 / 5 |
3.1 / 5
Anonymous
on 08/10/2009
(Same sex couple)
Attractive building in pleasant quiet residential area. Staff were helpful though a bit slow at seeing what needs to be done eg clearing up from outside tables. Not as professional or as welcoming as they could be. Portion control went wild at breakfast with two small pieces of toast being brought out for two people. Assume that the place is going through bad times financially but breakfast is the wrong area in which to economise.
My bedroom was much too small for comfort, and the shower-room was about the same size as an aeroplane loo. As the hotel was nowhere near full it would have been sensible if they had 'up-graded' me to something bigger - then I might have been grateful and predisposed to go back some day.
Overall: Very quiet, which is extremely important to me. Apart from my room, the place was comfortable. Glad that it was free from the current fashion for uncomfortable minimalism. But the hotel lacks a sense that someone who cares is in charge. (108665421)
4.7 / 5
Anonymous
on 08/09/2009
(Mature couple)
Overall: Whilst retaining its historic ambience the hotel provided all modern comforts. (108499362)
4.4 / 5
Richard [aylesbury, GB]
on 18/11/2008
(Young couple)
Staff were very helpfull and friendly, attention to detail made stay that bit more special. food in the restaurant was excellent.
Only one thing the bath room was cold.
Overall: Had a lovely weekend was a lovely building and very friendly staff, very enjoyable. (107524626)
5.0 / 5
Anonymous
on 14/11/2008
(Solo business traveller)
(107913266)
4.1 / 5
ros [nailsworth, GB]
on 05/10/2008
(Solo business traveller)
very helpful staff
mini bar not stocked
(107154903)
3.6 / 5
Anonymous
on 15/07/2008
(Mature couple)
Staff friendly.General standard of cleanliness fine.
breakfast ok
Bedroom ensuite v small - difficult to otain cold water from washhand basin
bedroom carpet stained - needed cleaning/replacing
seating in drawing room stained - needs refurnishing/cleaning.
Overall: the hotel is "tired" - needs an update (108024130)
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