Ramada Gloucester, Bowden Hall, Gloucester

4.1 / 5 Anonymous on 23/10/2009 (Mature couple)

Location,room comfort

Overall: Fine except our room was on top floor at side over where the generator was.Luckily it stopped at night or sleeping may have been an issue.  (108319649)

4.3 / 5 Ian [Ferryhill, GB] on 10/09/2009 (Mature couple)

Hotel room was very comfortable, food was good & plentiful. especially liked the late breakfast times Saturday till 11am & Sunday till 12 noon.

On arrival were given a twin room with disabled shower only (no bath) at the back of the hotel with no outlook. Also room was very warm, think it was next to a boiler house or similar, We complained and were given a much nicer room at the front of the Hotel, got the feeling they were trying to off-load the disabled room.

Overall: Overall we enjoyed our stay, the hotel was very quiet even with a wedding taking place on the Saturday and lots of guests staying over. The setting of the hotel was lovely in 11 acers of park land.  (108751671)

2.4 / 5 Anonymous on 29/07/2009 (Young couple)

Good breakfast

Room was very noisy due to a generator/kitchen equipment just outside our bedroom window. We asked to change room 4 times and were told there were no more rooms available. As we were checking out, we complained and the lady was suprised and said there was a very nice room which was cancelled last minute that we could have used, we were less than amused... Also a person decided to hit/knock at our door at 4am which woke us up and stopped us from sleeping the rest of the night. Could only use the tiny pool early in the morning as was very packed, jacuzzi was broken and when could use it water was literally boiling and had to be watered with water from the hose...

Overall: Disappointing, did not sleep, would not come back.  (108728954)

4.7 / 5 Anonymous on 27/02/2009 (Mature couple)

Excellent service from all of the staff, the performed their duries to a very high standard.

Overall: Thoroughly enjoyable  (107548776)

2.9 / 5 [Maltby, GB] on 20/02/2009 (Group of adult friends)

Room lovely - very clean and as we expected

On booking I explained we had an adult with special needs and mobility problems and when we arrived we had been given a room on the 3rd floor with no lift available. We were moved to a room on the 1st floor with about 20 steps to negotiate. OK and just manageable. There was a stair lift but I would have had to leave my daughter and go out of sight to reception to ask someone to come & work the lift for us - not safe to leave her at the top of a flight of steps! A phone link to reception would be useful. Breakfast very disappointing! 1st morning - no orange juice and very little choice on the buffet with quite a few people queuing so felt obliged to take only very small amounts so there was plenty for others - i.e. 1 sausage ½tomato 1 slice bacon. Many other guests complaining. Also had to sort through the plates to find a clean one. 2nd morning - no mushrooms, no eggs no orange juice, had to drain the grapefruit juice by tipping the container. When I asked for more I was told that was all that was available as they were waiting for a delivery! Sainsbury’s is only a short journey away! Again several dirty plates in the pile on the buffet. Receptionist never smiled or said good evening on either evening when we returned to the hotel - we were ignored even though there was no one else in the reception area and I said good evening to her!

Overall: No good  (107533771)

3.0 / 5 Steven [Ross-on-Wye, GB] on 17/02/2009 (Young couple)

Nice surroundings.

Mal-informed receptionst, needed help from colleague. Same problems at check-out. Poor service during dinner. Very very annoyed with level of noise overnight: banging doors, etc... Room looked out on brick wall!

Overall: OK... could have been better if greater attention to detail was paid.  (107576155)