| Check-in process | 3.6 / 5 |
|---|---|
| Working order of facilities / equipment | 2.6 / 5 |
| Overall value for money | 3.0 / 5 |
| Performance of staff | 3.5 / 5 |
| Your room | 2.7 / 5 |
| Overall experience | 3.0 / 5 |
| Order and cleanliness of the hotel | 3.1 / 5 |
| Guest Rating | 3.1 / 5 |
Rooms were clean, staff polite and helpful.
rooms were quite small, with not much wardrobe space. Light switches did not work over mirror in bathroom or bedroom. Towel rail broken. Only 2 towels supplied for both shower and hand use for the two of us.
Overall: The hotel is a great spot, close to central London. Good breakfast served, the rooms were clean and staff were polite. The hotel could do with some renovation. A lift would have been an asset. (108547531)
Receptionists helpful and friendly.
Kettle not working in first room (I stayed in one room with my wife and then switched to a single for second night), though receptionist gave me his when I went down. No batteries in TV remote. Breakfast poor, waitresses spoke little English and had no initiative, toast on first morning never arrived desipte repeated requests. Beans stone cold second morning. Rooms overheated. Nowhere secure to leave bag during second day until I could check in to single room in evening, had to put it in a public area. Only one towel each. Hydrogenated milk for tea is horrible.
Overall: I suppose you get what you pay for. (107753383)
very clean & friendly. Made sure we had a map of London, and gave good directions & bus numbers. Very close to Paddington train station.
Went to breakfast at 08:40 & no seats available. Had to wait until after 09:00. Then everyone left & we ate our breakfast alone while the tables were cleared around us. Some music would have drowned this out a bit!
Overall: Good value for money. Excellent customer service & cleanliness. Breakfast was adequate for the price. You can leave your luggage before check in & after check out for the day. (107299729)
Friendly staff, efficient dealing with problems
Shower didn't work in our room, kettle was dirty inside
Overall: Good location and staff (97296782)
Online booking and hotel location met with requirements, and general cleanliness was up to standard.
Hotel booked was Adare Hotel in Paddington. When we checked in and booking reservations were checked and confirmed we were brought to the Albro House Hotel next door and given a room there. A cash payment was asked for when checking in and no receipt given. This hotel is 2 star rated and unlike the Adare Hotel did not appear to be recently refurbished. Outside traffic noise was persistent throughout the night to the extent that sleep was almost impossible. Breakfast was also served on a badly chipped plate, surely a breeding ground for bacteria!
(97257440)
Reasonable breakfast, staff friendly and helpful.
Was put up in the 'attic' even though I booked a room well ahead of time and the hotel still had vacancies, therefore had to climb 5 flights of stairs and the last ones being VERY steep with only half a handrail. Shower was poor with no water pressure. It rained one day and water splashed into my room all over the bedside table from the metal overhang.
Overall: Only adequate for my visit, room very small. Did the job and I enjoyed my stay in London. (97213878)
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