| Check-in process |  3.7 / 5 |
|---|---|
| Working order of facilities / equipment |  2.6 / 5 |
| Overall value for money |  3.1 / 5 |
| Performance of staff | 3.7 / 5 |
| Your room | 2.5 / 5 |
| Overall experience |  2.9 / 5 |
| Order and cleanliness of the hotel | 2.8 / 5 |
| Guest Rating |  3.0 / 5 |
3.1 / 5
Anonymous
on 27/09/2004
(Solo business traveller)
(1525014)
4.0 / 5
Randi [La Habra, CA, United States]
on 28/08/2004
(Group of adult friends)
Overall: I can not read the two questions above. The person who checked us in was very friendly and helpful. I was very grateful for the elevator as I had twisted my knee and stairs were difficult for me. It was also helpful for the luggage. The room was clean and tidy. The mattresses were a bit hard for my liking. The breakfast could be improved by simply offering a variety of the way the egg was prepared. Scrambled eggs are actually easier than fried but we were denied the option. Overall it was a pleasant stay and very convenient to Paddington Station. (1047025)
1.7 / 5
Anonymous
on 24/11/2009
(Solo business traveller)
(108815585)
3.6 / 5
Anonymous
on 23/11/2009
(Solo business traveller)
(108835779)
1.7 / 5
Lindsey [Epsom, GB]
on 04/11/2009
(Mature couple)
Price was reasonable (if all the bad points below were removed!). Breakfast offered quite good value.
It was vital that we got a good nights sleep as we were attending a very long and intense seminar. Our room was closest to reception and the noise levels was appalling!! We were kept awake with noisy thorough fare of traffic in the early hours of the morning (unsure whether they were staff or guests). Also more critically, the receptionist had a tv on all night with some American Comedy with really loud canned laughter. I did not sleep a wink most of the night and felt absolutely awful the next day!!! This totally defeated the object of booking this overnight stay.
Room also was not that clean!
Overall: Extremely poor due to above issues. Would not recommend! (108713947)
2.9 / 5
Anonymous
on 18/10/2009
(Solo business traveller)
Friendly staff in the hotel.
Unbelievable that the room I booked through Traveller Toolkit was not available!!! The hotel offered me a basic room for less money which was ok for me.
But I would not book through Traveller Toolkit again.
(108849714)
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