| Check-in process |  3.3 / 5 |
|---|---|
| Working order of facilities / equipment |  3.0 / 5 |
| Overall value for money |  2.4 / 5 |
| Performance of staff |  3.6 / 5 |
| Your room |  2.7 / 5 |
| Overall experience | 3.0 / 5 |
| Order and cleanliness of the hotel | 3.0 / 5 |
| Guest Rating | 3.0 / 5 |
4.0 / 5
Anonymous
on 13/02/2009
(Other)
Staff politeness and helpfulness.
Fire Alarm going off in middle of night - but that wasn't the hotel's fault as someone had broken the glass at a fire call point.
Overall: Comfortable and convenient. Good value for money. (107811200)
4.0 / 5
Susan [Oxfordshire, GB]
on 02/11/2007
(Mature couple)
The room was a little small but to a very good standard
Overall: This is a very good hotel to a high standard.The london tour bus route goes from just outside the hotel. (97791454)
2.7 / 5
Evelyn [Bristol, GB]
on 24/04/2007
(Solo business traveller)
location was good
The room was a poor standard, wall paper was peeling off, the bathroom was tiny, and the noise from the traffic was very loud when you opened the window for some fresh air.
(99771583)
4.0 / 5
Rajesh [Mumbai (Bombay), India;IN]
on 02/04/2007
(Solo business traveller)
Functional. With excellent choices for breakfast.
Overall: Breakfast was quite elaborate (free with room rent). Also, upgrade options, quite useful. Lounge / restaurant staff very friendly. (99567186)
1.3 / 5
Ian [Inverurie, United Kingdom;GB]
on 17/02/2006
(Solo leisure traveller)
(3304233457)
2.6 / 5
PHILIP [bideford, United Kingdom;GB]
on 15/06/2005
(Mature couple)
Good location for Paddington Station and proximity to shopping,theaters,night life,museums,etc..
Bed rooms are looking tired in need of refurbish.
Overall: I stayed at this hotel about 2/3years ago but the bedrooms are shabby compared to then with ripped wall paper and borders,a window that did not close properly,broken tiles in bathroom,loose metal threshold between bedroom carpet and bathroom floor tiles (this had one loose screw holding it and three missing and constitutes a trip hazard re health and saftey.)The shower head was a push fit only with tape wrapped around the fixed water pipe to retain it and the drawer marked hair dryer was empty.These observations refer to rooms 222 and 810 as on arrival the hotel was full and we had the last room which had a double bed in the corner giving access from one side only or the foot of the bed.Reception were very sympathetic and agreed it was really only suitable for a single bed and we would be moved for the second night.All these things could be done without when you only have a short time to enjoy your break. (2382543)
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