Swallow Buckatree Hall Hotel, Telford
The Wrekin, Telford, TF6 5ALGuest Reviews
Summary of Guest Ratings
| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.8 / 5 |
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Guest Reviews
2.3 / 5
lorraine [perton wolverhampton, GB]
on 30/12/2009
(Mature couple)
(108697749)
3.6 / 5
Anonymous
on 25/12/2009
(Mature couple)
(108518517)
4.0 / 5
Terence [Bury St Edmunds, GB]
on 22/12/2009
(Mature couple)
(108987654)
3.7 / 5
Anonymous
on 02/12/2009
(Mature couple)
excellent welcome, very helpful staff, who were bright, capable, kind, remembered us, found what we asked for. very good breakfast. modern decor for all the public rooms, and bedrooms, looked attractive, and was in good order. Hot water. Towels were plentiful and clean. Quiet [40 guests, but no disturbance]
shocked at lack of maintenance: *inside* window frame had rotten, blackened wood. exterior of buildings and patio, etc needed maintenance. Our bathroom smelt. There was no hand-washing liquid in the wall-dispenser. TV remote was broken/held together with tape.
Overall: There seemed a mismatch between the excellent staff, and the condition of the buildings/rooms. We are booked in for two more single nights, and shall stay as planned. BUT we hope our comments will lead to work being done on the hotel, in the very near future - it needs it, and will be worth it. (108116552)
2.6 / 5
Mark [Wisbech, GB]
on 29/09/2009
(Other)
Unfortunately i had a death in the family so i had to book out before satying for the night.
Although i wasn't going to have breakfast the following day i was still charged the full price.
(108936667)
4.7 / 5
Anonymous
on 30/08/2009
(Mature couple)
room, bathroom, location of hotel, efficiency of staff, breakfast.
dinner - cooking style, especially sauces, all rich and creamy. would have been nice to have a choice of plainer food. choice of fruit salad for dessert would be appreciated.
(107449444)
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