| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment | 4.1 / 5 |
| Overall value for money |  3.7 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel |  4.2 / 5 |
| Guest Rating | 4.0 / 5 |
4.1 / 5
Anonymous
on 29/11/2009
(Solo business traveller)
(108317184)
4.1 / 5
Mark [Worthing, GB]
on 14/11/2009
(Mature couple)
Staff was very helpful with a change of my requirements.
Excessive delay with providing a vegetarian breakfast. Not table staff's fault. as they tried to chase the catering staff.
Overall: Clean, quiet and comfortable environment. (108518270)
4.1 / 5
Anonymous
on 21/10/2009
(Young couple)
Excellent hotel for the price, rooms were clean, good size and had all the basics in place and right (including decent size towels!)
Overall: Happily recommend it (108964068)
4.0 / 5
Anonymous
on 17/10/2009
(Solo business traveller)
I have stayed at this hotel many times and have found it very hospitable. With excellent staff
The restaurant is getting poorer in both quality and more to the point quantity while the prices continue to rise. I must say however that this is now being repeated over too many of the hotels I stay at.
Overall: overall as good as usual. (108365300)
2.1 / 5
Caroline [Consett, GB]
on 13/09/2009
(Mature couple)
during our stay the hotel was evacuated due to a flood & the staff did not handle to situation effectively, we were unable to access our room for a number of hours on the Sat evening & staff were unable to update guests on the situation, when we checked out next morning no apology, didn't even mention what had happened or how to complain
Overall: would have been ok apart from the Sat, spoilt our evening, the flood could not be helped, however could have been handled a lot better (108680646)
3.7 / 5
Colin [Dudley, GB]
on 06/08/2009
(Solo business traveller)
Excellent food, friendly staff, comfortable room.
People waiting regularly to be served at the bar or to be sat down for dinner - not a reflection of the staff who were excellent, it just seemed that there were not enough staff to cope at the busy times.
Overall: Very good overall (108182307)
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