| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 3.8 / 5 |
| Overall experience |  4.0 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 4.1 / 5 |
4.0 / 5
Anonymous
on 17/11/2009
(Same sex couple)
(108151164)
3.7 / 5
Peter [Altrincham, GB]
on 12/11/2009
(Mature couple)
(108771483)
4.1 / 5
Anonymous
on 18/10/2009
(Solo business traveller)
Receptionist was friendly, attentive and competent and the ensuite room was comfortable and clean. Good substantial breakfast.
I like the appearance and location of the hotel.
Some noise from the next room and the corridor.
Overall: Comfortable and relaxing stay with a good breakfast to start the new day. (108555218)
3.3 / 5
Anonymous
on 13/10/2009
(Solo leisure traveller)
Extremely friendly and helpful staff
Good location for my visit
Very noisy fan/vent outside my room
Only one very small bathmat towel in my room - when I asked for a toel to have a shower with, I got an even smaller bathmat.
(108103237)
3.0 / 5
David Gareth [Llandeilo, GB]
on 13/10/2009
(Mature couple)
The hotel was very presentable and had very good decor in keeping with the Regency Theme. Parking was excellent and the restaurant menu was interesting and the food was well prepared. The waitresses were superb and very considerate. Staff were, to a person, obliging, efficient and friendly. Location was ideal. We were very impressed. Breakfast was excellent
The late night noise was intolerable. The hotel seemed unable to manage parties and residential guests, many of the staff were embarrassed by the problems created by the noise, we had the impression that this was a regular occurrence. A party/disco which was held directly underneath our room was unacceptable. We paid good money for our room and feel let down by this bad organisation, our night was ruined. We feel the advertisements were misleading and broke the trade descriptions act.
Overall: The hotel was lovely and we loved the ambiance, the staff were delightful, but the late night noise and the disregard for the residential guests by having parties with little or no sound insulation in our room was awful. The hotel seemed incapable of sustaining a meaningful residential experience while, at the same time, providing disco/party entertainment. Disastrous for us. We complained at 11.25 and the manager was sympathetic and promised the noise would stop in about 10 minutes - it did not. What a pity, everything else was delightful. (108452498)
3.9 / 5
Anonymous
on 29/09/2009
(Mature couple)
The bed was a mattress on plywood. Very hard and uncomfortable. it was smaller than the playwood so you would hit your legs over the edge.
Overall: Room was lovely except the bed. (108759748)
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