| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.3 / 5 |
| Overall value for money |  3.5 / 5 |
| Performance of staff |  4.0 / 5 |
| Your room |  3.1 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.5 / 5 |
3.0 / 5
Kerrie [Hextable, Swanley, United Kingdom]
on 15/12/2004
(Group of adult friends)
(1508996)
4.0 / 5
Steve [East Grinstead, United Kingdom]
on 30/11/2004
(Solo business traveller)
comfortable and fairly quiet considering the location of the hotel.
hotel was difficult to find and parking was difficult.
Overall: There was no parking dedicated to the hotel although there was a discount on the NCP parking. It would have been helpful to know the parking situation before arrival. The room could do with more power sockets so you can watch TV at the same time as boiling the kettle. The bathroom could do with a shaver socket. It would be very helpful if there was an 'idiots guide' city centre map showing the one way systems and 'tram only' roads as it's very easy to get lost. (1694599)
4.1 / 5
christopher [bridlington, United Kingdom]
on 20/10/2004
(Young couple)
excellenly located , comfortable and clean , excellent value for money. decent food
Overall: Every thing was more then adequate, with brilliant value for money.The directions where good and it was easy to find.The only thing that would have been handy to know were the parkinginstructions as we had to go in a public car park. This wasn't a problem as we got mhalf of the cost back, butwe had to drive up then go in and ask and then go to the carpark which was convieniently located for the hotel butit might have been better if we had been informed . (1568754)
4.0 / 5
Julie [Sheffield, United Kingdom]
on 19/10/2004
(Group of adult friends)
Location, value for money, friendly and helpful staff.
Room was quite old fashioned and quite dark - one of the lights around the dressing table was broken and hanging off it's stalk.
Overall: The hotel was an excellent choice, central location and excellent value for money, including full english breakfast. The staff were extremely helpful, particularly the night porter and bar staff when we arrived back after our evening out. The room was no frills and we were disappointed that one of the lights was hanging off it's stalk and looked quite dangerous. Overall the room looked like it could do with an update and brightening up but was still very clean and sufficient for our needs. (1587948)
1.9 / 5
Stefani [Isleworth, United Kingdom]
on 01/09/2004
(Mature couple)
(1386765)
4.0 / 5
Anonymous
on 29/06/2004
(Other)
(1196455)
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