| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room |  4.1 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 4.1 / 5 |
5.0 / 5
Anonymous
on 10/11/2009
(Same sex couple)
All round excellent facilities although there was two weddings going on which made reception and the bar area very crowded for a long time
No bad points
Overall: Very good rooms, restaurant and staff were helpful and friendly. Our party of mixed adults and two five year olds were all impressed (108660618)
4.3 / 5
Catheine [Orpington, GB]
on 02/11/2009
(Group of adult friends)
Nice hotel, excellent breakfast
(108642448)
4.7 / 5
[Burton, Milford Haven., GB]
on 20/09/2009
(Group of work colleagues)
beautiful hotel. Great location. Couldn't fault it really.
Nothing major. One of the waitressing staff, between serving food leaning against table biting her nails!! Not a good impression!
Overall: Excellent. (108636406)
3.9 / 5
Nigel [Bury St Edmunds, GB]
on 09/09/2009
(Mature couple)
Room spacious
Bed comfortable
Grounds tranquil
Food and service very good
Staff helpful and professional
Location excellent
We missed the lifts, with our heavy baggage the stairs were difficult.
Although the food was excellent the menu did not change in the 4 nights we were there. It would have been nice if there had been a choice of special meals each evening.
The gym is not a gym. It is just a few pieces of equipment at the far end of the pool. You have to walk past the pool in footwear.
There were 2 noisy wedding parties of 90 people each which crowded the bar 2 nights running, taking all the seats at times when we wanted to relax in the evening.
The drawers in ALL our bedroom furniture would not stay closed (room 315). They were a hazard. I have never experienced this before in any of the hundreds of hotels where I have stayed. I solved it by jamming socks between them to keep them shut but it was a nuisance. I now know where the phrase "put a sock in it" comes from.
Overall: My wife and I enjoyed our stay. We like the area and the safari style of the hotel. It is different. We may return if the opportunity arises. (108773455)
4.1 / 5
Anonymous
on 31/08/2009
(Family with older children)
The staff were friendly, professional, helpful. In fact absolutely wonderful. If I stayed at the hotel again it would be because of the staff. They could not have been better.
The room we were in (106) was unbearably hot. It was hard to work out where the heat was coming from!
(108773762)
5.0 / 5
sharon [trowbridge, GB]
on 28/08/2009
(Group of adult friends)
Friendly staff and cleaners,lovely swimming pool,excellent food.
Spacious restaurant but placed at next table to family with young children who were noisy and running around. Spoilt a lovely, and not inexpensive, meal.
Overall: Relaxing and enjoyable. (108513967)
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