| Check-in process |  4.5 / 5 |
|---|---|
| Working order of facilities / equipment | 4.5 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 4.5 / 5 |
| Overall experience |  4.3 / 5 |
| Order and cleanliness of the hotel |  4.8 / 5 |
| Guest Rating | 4.4 / 5 |
4.6 / 5
alison [derby, GB]
on 31/10/2009
(Mature couple)
Lovely grounds and woodland walks - All the little touches in the room made the difference - home baked biscuits - footspa - good toiletries - fluffy towels and bathrobes - decanter of sherry - a jug of real milk for the tea instead of those awful longlife cartons. Most important - a lLvely soft 4 poster bed and pillows too.
Checkout is too early - 11am - fortunately for us the clocks went back that night. Also breakfast finishes at 9.30 - too early for a leisurely Sunday. The drapes were so heavy and we slept so well we overslept and missed breakfast!
Overall: Helpful friendly staff and a lovely wedding venue. (107875410)
2.3 / 5
Anonymous
on 16/10/2009
(Mature couple)
The coffee was good, bed comfy
The canopy around the bed did not close, on your website the picture is misleading as it looks like a four poster bed. The breakfast which i ordered in the room was late,it came without the butter for the toast, no coissants. when i rang down the butter came but was so hard i was unable to spread it. The breakfast itself was very poor, one sausage,half uncooked tomatoe.small triangle of fried bread and the bacon was undercooked. i would not stay again or recommend it .
(108130008)
4.9 / 5
Anonymous
on 15/10/2009
(Young couple)
(108791947)
4.1 / 5
Anonymous
on 06/10/2009
(Young couple)
Cleanliness, comfort, jacuzzi bath
Overall: Good (108673756)
4.9 / 5
Anonymous
on 31/08/2009
(Solo business traveller)
Overall: Staff were friendly and extremely helpful. Location was excellent - you could walk into Yarm. Generally peaceful with nice grounds and walks. Conference facilities excellent. (108556152)
2.6 / 5
caroline [jarrow, GB]
on 25/08/2009
(Young couple)
Really upset that the cost of the hotel room was an additional £30.00 because I had reserved the room over the phone
(107621833)
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