| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel |  4.1 / 5 |
| Guest Rating | 3.8 / 5 |
4.3 / 5
David [Aberdeen, GB]
on 02/11/2009
(Mature couple)
(108725536)
4.1 / 5
John [Cottingham, GB]
on 09/06/2009
(Mature couple)
All in all a pleasent stay the staff where friendly, the room was comfortable and the breakfast was good.
Overall: A enjoyable stay and i would like to thank the staff for making it so. (107519183)
3.1 / 5
Paul [Cheltenham, GB]
on 08/05/2009
(Solo business traveller)
Clean tidy and facilities satisfactory
Despite booking a double room I got put in a twin room. However, when I complained they upgraded me to an executive suite!
Overall: Hotel is reasonable, looking a little dated in places with patches of worn out carpet. Friendly and helpfull staff. Excellent food. (107711331)
1.7 / 5
Anonymous
on 31/03/2009
(Mature couple)
clean room, good breakfast, pleasant outlook
booked a room with 1 double bed and was given a room with a 3/4 bed: very unpleasant for 2 people and a mis-sale. So do not assume that they will give you what you have ordered
In spite of asking several times no one told us that the non-cooked breakfast was included and on questioning, the receptionist on arrival stated specifically that you had to pay for the the full breakfast to get anything but you could buy a cup of coffee at the bar.
Overall: You book 1 double bed expecting to get 1 double bed. So the website booking offers one thing and the hotel delivers another (a small three-quarters bed; very uncomfortable). I feel that we had paid in advance for something in clear terms that was deliberately not delivered using the excuse afterwards that a standard room containing 1 double bed may not contain 1 double bed. So you cannot believe what you book on the website. Previous bookings have been fine (though for a twin bedded room, which did contain 2 beds!) and the booking in staff have always explained the breakfast system clearly but at Doncaster we were told that we had not paid for any breakfast, and that we had to pay for a full breakfast. In fact an excellent non-cooked breakfast is provided. So it may be that this is a Doncaster problem. So avoid Doncaster or avoid Holiday Inn if there is an alternative around unless you are prepared to risk not getting what you think you have booked on the website. (107566078)
4.0 / 5
Marjorie [Blackridge, GB]
on 08/11/2008
(Mature couple)
Pleasant experience. Staff eager to make our short stay as comfortable as possible.
Overall: We had travelled from Edinburgh and we were grateful for the rest in a pleasant room, and continuing our journey feeling refreshed after a good breakfast. (107949349)
1.6 / 5
Sam [Cambridge, GB]
on 22/09/2008
(Young couple)
(107258768)
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