4 star

The Lake Isle Hotel & Restaurant, Uppingham, Rutland

16 High Street East, Uppingham, Uppingham, Rutland, LE15 9PZ

Guest Reviews

Summary of Guest Ratings

Check-in process 4.3 / 5 4.3 / 5
Working order of facilities / equipment 4.1 / 5 4.1 / 5
Overall value for money 4.0 / 5 4.0 / 5
Performance of staff 4.4 / 5 4.4 / 5
Your room 4.0 / 5 4.0 / 5
Overall experience 4.3 / 5 4.3 / 5
Order and cleanliness of the hotel 4.4 / 5 4.4 / 5
Guest Rating 4.2 / 5 4.2 / 5

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Night(s) Room(s)

Guest Reviews

4.1 / 5 4.1 / 5 Sarah [Wigan, GB] on 02/09/2009 (Mature couple)

A very pleasant stay with very helpful staff

No meal available on Sunday night - a bit of a blow in such a small town!

Overall: All good  (108899847)

4.9 / 5 4.9 / 5 Anonymous on 05/08/2009 (Mature couple)

Good Food, Good service, Comfortable Room

Overall: This was a return visit having stayed overnight approx 6 years ago. We were not disappointed. The service was excellent and the rooms very comfortable. We were aware of the parking problem before we arrived so were prepared but were able to park within easy reach of the hotel.The food was delicious and we will definately be making a return visit.  (108555516)

4.3 / 5 4.3 / 5 Andrew [Dunstable, GB] on 16/06/2009 (Mature couple)

Helpful and friendly staff. Excellent breakfast.

Poor car parking that was not adequately explained in advance. Unable to book an evening meal in the restaurant as it was full, normally you would expect to be advised of any need to book which I was not.

 (107406762)

2.7 / 5 2.7 / 5 Anonymous on 22/12/2008 (Mature couple)

Very nice room design - small cottage, with lounge downstairs and bathroom and bedroom upstairs. Staff were very pleasant and curteous.

Room was described as "superior", but furnishings and decoration were average. telephones did not work. Staff, although curteous, were not very well trained in dealing with guests - e.g. arrived for breakfast at 9.00 am told told "not sure if breakfast was still being served" - not told what time breakfast would finish.

Overall: A pleasant enough hotel, with lots of potential, but needs more attention to detail.  (107979081)

4.1 / 5 4.1 / 5 Anonymous on 04/10/2008 (Solo business traveller)

Food in restaurant was excellent, nice touches of complimentary fruit, cookies and sherry in room. Very clean throughout and staff and management very helpful.

 (107822724)

4.3 / 5 4.3 / 5 Anonymous on 19/09/2008 (Mature couple)

Very accomodating team , so refreshing to have consistant good service Home made cookies , shery in rooms and being shown to rooms delightful

Ensuite - let down by cracked sink Front of bath also damage visable which detrachted from overall room facilities

Overall: Janine , fab chef . House team attentive and keen to help without being intrusive , - greatly appreciated  (107259881)

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