Wigan Oak Hotel, Wigan

1.4 / 5 peter [preston, GB] on 25/08/2009 (Mature couple)

Some members of staff were very good.

no manager available, although signs said no smoking room room did smell of stale cigarettes. Paint smells throughout but a refurbishment was underway. No toast at breakfast and when waiting for service at the breakfast area three members of staff just stood around.... I work in the customer service industry and a lot of the failings of the hotel could be overcome by the things that are free (people skills) attend to people, smile, if you dont know the answer say so and go and ask.

 (108243352)

3.9 / 5 Andy [Brighton, GB] on 05/09/2009 (Solo business traveller)

Friendly efficient staff. Newly refurbished room.

Not told when booking on internet that hotel was being refurbished.

Overall: Annoyed when I found out hotel was being refurbished. But workmen and staff friendly and helpful, which made up for it.  (108750651)

3.1 / 5 Anonymous on 27/07/2009 (Solo leisure traveller)

 (107825740)

1.6 / 5 Susanna [S-64394 Vingaker, SE] on 27/07/2009 (Mature couple)

Fairly nice hotel with good location.

What we reacted against was the performance of the staff. Nobody was interested in helping us, the reception staff acted as if they wanted to get rid of us as fast as possible. We had really bad reception on the TV and we couldn´t find any news channels so we called the reception and asked about that. We got an uninterested answer that you had only old TV´s and that you were going to renew the system so we would have to put up with it, period. There was a big spider in one og the beds and the room had only towels for one person, so we had to call about that too.

Overall: It would have made all the difference if the staff had been nice and interested in us as guests.  (108644027)

3.9 / 5 [Lanchshire, GB] on 09/06/2009 (Mature couple)

the staff on check in were excellent and couldnt have been more helpful

there was only one larger on draft all others were not available, when sitting with family in the lounge area it was full of young people with laptops bags and their belongings all over with no shoes or socks on and feet up on the tables and chairs this wasnt a nice environment to sit in. there was no bacon eggs yogurts or fruit available at breakfast and we had to wait some time for these

Overall: would not recommend other people to stay here and wouldnt return in a hurry  (107485422)

3.1 / 5 Anonymous on 09/06/2009 (Solo leisure traveller)

staff friendly and helpful, delicious breakfast

badly in need of decoration and a new carpet in hallways as its badly worn and very grimy for the amount of money being asked for a single person staying one nite

Overall: my stay was ok  (107522647)