| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money | 3.5 / 5 |
| Performance of staff |  3.9 / 5 |
| Your room |  3.2 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.6 / 5 |
| Guest Rating | 3.6 / 5 |
2.0 / 5
Anonymous
on 04/09/2009
(Mature couple)
bed was comfortable
not clean enough.needs updating
Overall: ok for one night only (108331189)
1.6 / 5
P Gillian [Birmingham, US]
on 01/08/2009
(Same sex couple)
(107406150)
4.3 / 5
Anonymous
on 08/07/2009
(Same sex couple)
very convenient and staff very friendly and sociable
(107330133)
3.1 / 5
Anonymous
on 30/06/2009
(Group of work colleagues)
Good location, staff very friendly.
General decor and inside of the hotel is poor and needs updating. Lift broke down (possibly due to the coach party who were leaving overloading the lift) I had my 82 year old mother on 2nd floor. this was a bit of a problem. Rooms are not very spacious.
Overall: The best thing about this hotel is the staff, they are very friendly and helpful but the hotel itself is poor. (107410438)
2.3 / 5
John [Inverness, GB]
on 14/06/2009
(Mature couple)
Booking was easy
Hot water system was usless. It could not cope with the number of guests.
Shower had black gunge in the bottom of the shower tray.
Shower cubical tiles covered in mildue.
Chair in shower cubical could not be taken out or stowed.
Breakfast was pretty small.
Had one evening meal in the hotel but found it pretty bland. It tasted like everything came out of a packet.
The hotel would benifit from an refurbishment.
Overall: The hotel is in a good location but parking is not easy to find. The nightly entertainment was good (107891585)
4.0 / 5
Anonymous
on 02/06/2009
(Family with young children)
Overall: staff were freindly ,rooms clean ,good breakfast (107741505)
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