| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment | 3.7 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff |  4.1 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.7 / 5 |
3.7 / 5
martin [Kent, GB]
on 26/10/2009
(Mature couple)
Staff,food&clealiness very good
The hotel is a little "tired" No reception on television & the window would not open making the room stuffy
Overall: Good value for money & a very pleasant experience (108282682)
4.0 / 5
Angie [LUTON, GB]
on 04/08/2009
(Mature couple)
Staff and breakfast excellent. Bathroom clean and bright. Good mirrors. Bed comfy
hotel a bit shabby. Room small.
Overall: Fine for 1 night (107458577)
4.1 / 5
Roderick [Sutton Coldfield, GB]
on 23/07/2009
(Mature couple)
Sevice of staff in restaurant for dinner and breakfast
Damp patch on room ceiling
(108588654)
1.7 / 5
Anonymous
on 14/07/2009
(Mature couple)
The restaurant staff were very friendly and helpful.
The bed was very comfortable.
The bathroom was good.
The reception area is very poor and drab looking and the receptionist on arrival was rather brusque. The general decor was very dated and in poor repair. The lift smelt extremely musty. The carpets throughout were going threadbare. Our room was very poor - the ceiling was falling in, the walls were affected by damp, the carpet was very dirty and worn, a general feeling of neglect and badly in need of a complete overhaul and redecoration. The bar had run out of Baileys on the 2nd night - very poor management.
Overall: As previously stated, the hotel is in dire need of a complete refurbishment. It's very dated, doesn't smell good because of the damp and has a neglected atmosphere. We were very disappointed with the condition of the whole hotel. The reception is dire. A very disappointing stay. (107457954)
3.0 / 5
Anonymous
on 01/07/2009
(Mature couple)
(107806232)
4.0 / 5
Anonymous
on 17/06/2009
(Mature couple)
(107999254)
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