| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room |  3.6 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.9 / 5 |
4.9 / 5
LAN [Southampton, GB]
on 15/11/2009
(Solo leisure traveller)
good service,good room,good view out of the window,good breakfast.
the boiler was not clean. I required to change another one but nobody came to do that.
(108335994)
1.6 / 5
Anonymous
on 21/08/2009
(Solo business traveller)
Decent breakfast.
No remote control for TV in room. Hotel couldn't wouldn't provide another. Couldn't open window in room as there was a massive noisy fan blasting air immediately outside the window. When will bars in this country ever decie to employ staff who know what they're doing. In the packed hotel bar there was one bar man who had two speeds slow and stop. It is not difficult to acknowledge customers and god forbid serve more than one person at a time.
Overall: Not woth the money. (108947612)
1.3 / 5
mark [milton keynes, GB]
on 11/08/2009
(Solo business traveller)
im glad i only manged to stay one night
during breakfast on the sunday we were ignored, when trying to order our breakfast also the staff look tired dirty scruffy and un interested.
none of the tables had been set for breakfast when i came down mid morning
the milk for the cerial was warm and smelt off and all the breakfast juices were were warm too.
we also found some of the staff rude and abrupt.
Overall: me and my partner was very disapointed with our whole experience of the fountain hotel.. its not a hotel i would say is value for money. (108366570)
4.0 / 5
Anonymous
on 29/07/2009
(Group of work colleagues)
Lovely bed, pillows not so good.Wonderful breakfeast.
Pity about parking facilities,using public car park is a pain having to feed the meter two hourly.
Overall: Overall very good and great value for money. (108515117)
4.9 / 5
Anonymous
on 25/07/2009
(Young couple)
Very friendly and helpful staff, very quick and easy check in, well stocked bar, very good breakfast with more choice than normal, comfy bed with lots of pillows, lovely location in Cowes near ferry, restaurants and pubs, well appointed room with good toiletries etc.
More t.v. channels would be nice, but I'm being picky really... No bad points!
Overall: Very enjoyable stay, from the super fast check in to the fantastic and varied breakfast before we left! (108284574)
4.7 / 5
Anonymous
on 23/07/2009
(Young couple)
keep it up folks
Overall: it was worth it, will come again (107394682)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.