| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.0 / 5 |
3.1 / 5
RICHARD [Loughborough, United Kingdom]
on 24/08/2004
(Mature couple)
(1426863)
3.1 / 5
Anonymous
on 23/08/2004
(Mature couple)
Overall: WE had booked for three nights. Our original room was extremely poor and was way below a five star hotel standard. When we complained we were told that we would have to pay for an ungrade. We refused but then decided to pay. when we afterwards registered our discontent we were released from the surcharge. The room we then allocated was quite satisfactory but we had one very miserable night! (1366587)
4.3 / 5
Tim [Bewdley, GB]
on 18/10/2009
(Solo business traveller)
Very good value room rate.
Paying for parking. Internet conection far to expensive.
Overall: Everything worked well. (108534095)
4.3 / 5
Peter [St Albans, GB]
on 14/10/2009
(Mature couple)
Location, views, rooms well decorated, efficient staff.
First nights dinner over priced for what was served, and an improvement needed on the quality of service from room service.
Overall: An excellent hotel offering spectacular veiws (108856311)
4.7 / 5
roy [london, GB]
on 02/09/2009
(Young couple)
room clean, breakfast excellent, gym facilities very good
there was a wedding party on at the same time all guests both wedding party and regular guests were usingb the same bar which was woefully understaffed. staffing issues on these occasions should be looked at.
Overall: overall very enjoyable stay, thank you (107758151)
2.0 / 5
Tom [Cheltenham, GB]
on 04/08/2009
(Family with older children)
Great view and location. Staff pleasent and helpful if sometimes a little underinformed.
All a bit tatty and worn. Food in the restaurant a bit dull and overpriced. drinks expensive
Overall: I enjoyed it but it was obvious the hotel needed some TLC on the fixtures as it was looking dated and scuffy. (107403547)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.