| Check-in process |  3.6 / 5 |
|---|---|
| Working order of facilities / equipment |  3.1 / 5 |
| Overall value for money | 3.0 / 5 |
| Performance of staff | 3.6 / 5 |
| Your room |  2.9 / 5 |
| Overall experience | 3.1 / 5 |
| Order and cleanliness of the hotel |  3.2 / 5 |
| Guest Rating | 3.2 / 5 |
2.4 / 5
lisa [woolwich, United Kingdom;GB]
on 11/12/2004
(Same sex couple)
the bath and the staff
lack of promised room facilities
Overall: initially i booked a room which stated it had a bath. The room we were allocated had only a shower but the hotel happily agreed to an alternative room.We had to request additional towels and tea and coffee condiments which were promptly supplied.A bed side light was not working and i did not receive my morning newspaper! Upon checkout i was not asked if i enjoyed my stay or if everything was to my satisfaction.Overall i feel there was a lack of attention to detail ie.making sure the room has everything it claims to on the website and seeking feedback from their guests.On a positive note the staff were extremely friendly. (1722661)
3.1 / 5
Anonymous
on 02/07/2009
(Solo business traveller)
(107777640)
5.0 / 5
Neil [Staines, GB]
on 27/06/2009
(Same sex couple)
Extremely friendly and helpful staff. Excellent food and service. Great location.
(107354629)
3.6 / 5
Stuart [Shoeburyness, GB]
on 26/06/2009
(Solo business traveller)
Large, clean room. Convenient for station and town centre.
Poor soundproofing (a concern as room overlooked car park and outside of bar). Room was left unlocked by cleaning staff.
Overall: Reasonable hotel, probably better in winter when I didn't need the windows open. Was concerned about the security of my room being left unlocked. (107349747)
3.9 / 5
Anonymous
on 15/06/2009
(Mature couple)
Staff was nice, room was clean. Convenient restaurant on ground floor.
Breakfast was standard English, well prepared.
Shower drain partially plugged, but as we could still take a bath, we haven't complained.
Overall: I would recomend to anyone thinking about bed & breakfast reservations. It's good value overnight stays. (107478070)
4.0 / 5
William [Spennymoor, GB]
on 06/03/2009
(Group of adult friends)
Staff were very friendly - food excellent
a little shabby
Overall: good value for price (107847699)
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