| Check-in process |  3.4 / 5 |
|---|---|
| Working order of facilities / equipment |  3.4 / 5 |
| Overall value for money | 3.2 / 5 |
| Performance of staff | 3.5 / 5 |
| Your room |  2.9 / 5 |
| Overall experience | 3.2 / 5 |
| Order and cleanliness of the hotel | 3.2 / 5 |
| Guest Rating | 3.2 / 5 |
4.7 / 5
JANET [Taunton, United Kingdom]
on 09/11/2004
(Family with young children)
Good selection of food. Catered for everyone.
(1291708)
3.7 / 5
Anonymous
on 17/10/2004
(Family with young children)
(1552288)
3.4 / 5
Anonymous
on 11/10/2004
(Other)
entertainment and leisure facilities
the rooms where very basic
Overall: overall it was`a good hotel with mainly friendly staff all leisure and entertainment where of a good standard (1532683)
1.9 / 5
sagar [Longmont, United States]
on 05/10/2004
(Other)
price
Since we are flying from overseas without sleep, i requested to accomodate in early check in (instead of 3 pm as their policy)but it was not considered. Lot of other hotel do provide early check in.
Rooms need to be cleaner.
Overall: see above. (1532447)
1.3 / 5
Anonymous
on 04/10/2004
(Group of adult friends)
buffet breakfast was good, restaurant was a dirty mess
4 room changes in one night, dirty, messy noisy rooms, no windows
Overall: the cleanliness, tidyness and presentation of our rooms was dicusting. the service in relation to rectifying our complaints was incompetent. The attitudes of the night manager (who lied to us), the duty manager (who was dismissive towards us) and the General manager (who refused to see us) were all insulting, and a 50% discount (which we took in fear of never being able to redeem anything) was not sufficient to make us feel better about our ruined week-end, especially as we were promised a full refund by the night manager. We will NEVER visit this dirty, lazy and rude hotel again, ever!!! I would have liked to have known what a shambolick operation norbreck castle hotel really was. I would have gone elsewhere!!! (1532623)
3.4 / 5
Anonymous
on 27/09/2004
(Family with older children)
VALUE FOR MONEY
ROOM TOO HOT,COULDNT SLEEP, WINDOW WONT OPEN
Overall: WELL RUN FOR SIZE OF HOTEL, FOOD REASONABLE, ROOM POOR (1507817)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.