| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 4.3 / 5 |
| Overall experience |  4.1 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.2 / 5 |
5.0 / 5
Anonymous
on 02/09/2009
(Group of adult friends)
(108527176)
4.9 / 5
Ramsay [Thurso, GB]
on 09/06/2009
(Mature couple)
Clean, comfortable hotel. Spacious comfortable bedroom. Receptionist very friendly and helpful.
Overall: We had a nice comfortable stay and all staff were very helpful. Food was reasonable. (107582197)
2.4 / 5
Ronnie [Newtownards, Northern Ireland, GB]
on 12/08/2008
(Mature couple)
The hotel & room were tidy and clean.
There was a meagre provision of coffee, milk & biscuits in the room
The kettle was placed beside a round pin plug socket - I have not seen these for years. The next available plug socket which fitted the kettle was directly behind the TV.
Disinterested staff - 1 was taking a personal call as we attempted to pay our bill.
Overall: We stayed in 2007 & were very impressed with staff, food & room. It was obvious to us that these standards had slipped. (107176851)
5.0 / 5
Anonymous
on 26/03/2008
(Mature couple)
The hotel is modern and the rooms are large and very comfortable. Staff are friendly and professional. We had a very nice meal in the bar.
none
Overall: We had a very pleasant stay. (97616980)
5.0 / 5
Michael [Adderbury, GB]
on 26/02/2008
(Solo business traveller)
It aws really friendly and welcoming
No swimming pool
Overall: Great experience...Thnx (97814744)
1.7 / 5
Anonymous
on 19/12/2007
(Group of adult friends)
We had asked to get a twin room and were told by the receptionsist at 4.30pm that it would not be a problem. On returning to the hotel at 1am we discovered that this request had not been followed up and the attitude among staff, with the exception of one, was that it was not their problem.
Overall: Very poor customer service. (97915725)
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