| Check-in process | 4.0 / 5 |
|---|---|
| Working order of facilities / equipment | 3.4 / 5 |
| Overall value for money | 3.5 / 5 |
| Performance of staff | 3.7 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.6 / 5 |
| Guest Rating | 3.6 / 5 |
(108623695)
Rooms in the newer wing were much better that where we stayed last time in the older part of the hotel
Overall: Hotel was conveniently located Rooms was good. There seemed to be a shortage of staff at times but overall it was OK (108730635)
Staff very helpful and frendly
Parts of Hotel look tired and carpets in hallways were badly work and in rooms
needed cleaning. Also, the view from room 239 was awful we were looking onto roof of Kitchens which is just one of those things but the state of the roof and a door flapping was a lot to be desired a nice voil curtain at the window would have helped.
Overall: It was OK glad I didnt pay the full price though (108887363)
Pleasant and helpful staff, service in the busy restaurant was good.
Hotel on the 'tired side' but did not affect our stay
TV in room was poor
Overall: On the whole - slept well and that is always a plus! Enjoyed breakfast (108384904)
The staff in the reception and bars were very polite and helpful, unlike others in the eating areas.
Television in my room was poor, with the picture all distorted making it very d
ifficult to watch. Iwas then told by a member of the breakfast staff that i could not have breakfast unless i went to reception and payed 7.95 as my booking did not include breakfast.If you look at my booking ref.108786435 it does state breakfast included. This i found embarrassing in front of other guests, so i left and had breakfast elsewhere
Overall: Apleasant short stay, spoilt by the incident in the morning (108786435)
breakfast was very good
hotel looking very tired and in need of a refurb
Overall: adequate for our purpose (108365305)
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