Macdonald Craxton Wood Hotel, Chester

4.7 / 5 Anonyme le 13/09/2009 (Couple senior)

Leisure facilities, ie pool and sauna etc. Room was large and airy. Staff were polite and helpful

Globalement: A very positive experience - one to be repeated. We are looking at other hotels in this chain for occasional weekends away.  (108194160)

4.4 / 5 Anonyme le 31/12/2009 (Couple senior)

 (108858048)

4.0 / 5 James [Grantham, GB] le 19/11/2009 (Voyageur seul pour loisirs)

Clean, Friendly, Good rooms, plenty of space and comfortable seating for a couple Receptionist very curtious.

Wi-Fi link low power in bar and room, keeps dropping out need better coverage. Bar not always Staffed, and when a customer is spotted waiting, they have to finish whatever job they are doing first before you are served.

Globalement: Generally good  (108534251)

4.0 / 5 Anonyme le 10/11/2009 (Couple senior)

Room was very adequate for our needs.

Restaurant was too busy at breakfast time and no-one appeared to seat us, so we left and had breakfast elsewhere.

Globalement: Good value.  (108295108)

4.6 / 5 Patrick [Birmingham, GB] le 22/10/2009 (Couple senior)

Service and facilities excellent

Globalement: Excellent  (108912885)

3.0 / 5 Hazel [Bedlington, GB] le 29/09/2009 (Groupe de collègues)

Staff were very friendly and helpful, especially on desk and restaurant. Food was good.

Room had not been hoovered, we reported immediately to reception. Windows in room and bathroom were very old and in need of painting, infact room was very large which was good, but very tired. Window in room very difficult to shut. Plus room was next to conservatory of hotel, so people sitting in conservatory could see straight in. Also with being 1st room through main door, you are in the way of people coming and going, whilst trying to open your room. Do not think room 101 should be a bedroom. Hairdryers did not work in both rooms (101 & 134), no heating on, heated towel rail did not work. No tissues in bathroom. On leaving our room, whilst checking around to see that we had not left anything, we found a pair of shoes under the bed, obviously had been the previous guests. This said it all about the room not been hoovered. We handed these to guy on receptionist and he was quite shocked. We left a comment cards with guy on reception when we left and he asked if we wanted to see Operations Manager. Unfortunately we were pushed for time, so he assured us he would get him to ring me the next day. I still have not had a phone call.

Globalement: Hotel is in nice surroundings, and is ideal for visiting Chester. Service and staff were good. Food was very nice. Just a pity the above things let them down. If it was to improve I would use again. I have stayed in a few other MacDonald Hotels and this one is not up the same standard as far as the rooms are concerned.  (108569967)