| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel |  4.1 / 5 |
| Guest Rating | 4.0 / 5 |
4.9 / 5
DAVID [PARKGATE, NESTON, GB]
on 06/12/2008
(Solo business traveller)
Well appointed bedroom; comfortable bed (a four poster!)excellent decorative order; scrupulously clean bathroom with all essentials; pleasant dining area; interesting breakfast menu; good service; congenial staff.
Overall: A comfortable and friendly experience. (107780651)
3.7 / 5
Rosemary [Ottawa, CA]
on 04/06/2007
(Mature couple)
Overall: I would recommend this hotel again but not until the renovations were complete. (99938072)
1.7 / 5
Anonymous
on 01/05/2007
(Other)
Everything the hotel was undergoing major refurbishment and should have been closed to guest during this time. The room was tired with poor fittings and fixtures, carpet was stained as was cushions on the bed. Music could be heard in the room from the bar below, but was swithed off at 23:10.
Overall: The hotel should not have been open to guests during major refurbishment. The room was tired and carpets stained. I would recommed avoiding rooms which are on the first floor over the bar as music is played constanly. (99949571)
5.0 / 5
Shelley [radcliffe, United Kingdom;GB]
on 09/03/2007
(Mature couple)
Everything
Overall: This was a gift for my parents and they loved everything, the room was excellent and service was impeccable. The food was to a really high standard and would go back time and time again. Excellent value for money (3305455359)
3.0 / 5
rosemary [Sheffield, United Kingdom;GB]
on 02/03/2007
(Mature couple)
4 poster (unrequested) was a novelty
cold -radiators off when we arrived early evening. Forgotten sock easily visible under a chair suggesting inadequate cleaning. Chains of both plugs in the bathroom broken
(99879010)
4.1 / 5
Gary [Walsall, United Kingdom;GB]
on 17/02/2007
(Young couple)
Comfortable and clean. Room was well equipped to meet our needs
Would have benefitted from Sky TV
Overall: A most comfortable venue to stay for a short visit to Harrogate. Close enough to walk to all amenitites and set in a quiet part of Town. The food (breakfast) was first class! Staff were very helpful and polite. Will definately stay again if in area. (99785756)
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