| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.7 / 5 |
3.1 / 5
Alastair [Sunderland, United Kingdom]
on 03/12/2004
(Young couple)
no nonsense furnishings. Ideal transit stopover
refurbishment- no solarium available. Not mentioned on the booking website used
Overall: Refurbishment affected stay even though I appreciate these things need doing. I chose hotel because of leisure facilities which were very limited. No warning on the website I used to book. When work is completed I will book again though. (1659637)
1.9 / 5
Anonymous
on 27/10/2004
(Young couple)
staff helpful and sympethetic
hotel shabby, food awful and far too expensive
Overall: i would have liked to know that i would be staying in what looked like a concrete 1950's era soviet tower block, that had been left to decay in chernoble (1618841)
2.9 / 5
Jackie [Cardiff, United Kingdom]
on 24/09/2004
(Solo business traveller)
(1487213)
4.0 / 5
Lan [Horley, United Kingdom]
on 17/08/2004
(Young couple)
excellent leisure facilities, very nice food,
Slow check out, room service took an hour to contact,
Overall: The room was quite small but still comfortable to stay in. The free facilities i enjoyed whilst here were the pool, the steam room and the spa, they were amazing and very relaxing. I'd definately stay here again for an overnight stay or a weekend break. The staff were very helpful and friendly too. (1381172)
3.0 / 5
Anonymous
on 17/08/2004
(Young couple)
Room was nice and clean, Bar staff very friendly and hotel had plenty of parking and was easy to find. Wendy in accounts is also very helpful. Health Club & Gym was fantastic.
Was not very impressed with reception. Firstly they only booked us in for one night when it was supposed to be two. Then checkout took ages. Realised when I got home that I'd been over charged by £98, hence why I've been speaking to Wendy in accounts.
Overall: Think we just had bad luck with reception and caught them at busy times. (1410815)
5.0 / 5
Anonymous
on 20/06/2009
(Young couple)
(107638778)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.