| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff |  4.3 / 5 |
| Your room |  3.4 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 3.9 / 5 |
1.4 / 5
jean [new cumnock, GB]
on 30/08/2009
(Mature couple)
WAITERS WERE FRIENDLY AND HELPFUL
CLEANLINESS, SAFETY e.g. CARPETS TAPED AND SOCKETS HANGING OFF WALLS, WE WERE LEAD TO BELIEVE THERE WAS A LARGE LOUNGE TO SIT AND RELAX IN REALITY THIS WAS A CAFE BAR VERY SMALL LOUNGE AREA. MEALS WERE SERVED HURRIEDLY I FEALT LIKE I WAS IN AN ARMY BARROCKS. TOILET IN THE ROOM SMALL AND CRAMPED ACTUALLY STRUGGLED TO SIT ON TOILET AND I AM A PETITE PERSON, THIS WAS SUPPOSEDLY AN UPGRADED ROOM.
Overall: HOTEL WASNT AS CLEAN AS IT COULD BE THE HOTEL DID NOT LIVE UP TO THE PICTURES AND IMAGE IT PORTRAYS ON THE INTERNET (108855695)
3.9 / 5
jeffrey [winsford,cheshire, GB]
on 24/08/2009
(Group of work colleagues)
all thing were good,staff being friendly and facilities offered by hotel were very good.organisation of restraunt was very good and helpfull
guess parking at side of hotel although staff were helpfull moving vehicles
Overall: really enjoyed it (108744767)
3.9 / 5
S [Leeds, GB]
on 15/08/2009
(Same sex couple)
Nice clean hotel, service very quick, food lovely. Friendly and helpful staff.
booked eight rooms some very small if you did not have sea veiws other rooms very pokey. Entertainment not always family orientated considering there were families with children of all ages. If you can't sleep through noise don't get the first floor rooms above entertainment lounge.
Overall: Stayed at Norbreck in 2008 entertainment better would choose cliffs if i could not get into or afford another hotel with the same facilities.Rooms and fascilities need a little updaring e.g tv no cable or satelite (107493464)
3.7 / 5
Craig [Argyll, GB]
on 28/07/2009
(Family with older children)
Very good service from 90% of the staff,especially the waiting staff for breakfast and evening meal. And reception staff were also very helpful.
The Bar waitress was not helpful at all, this was evening of 21/7/09. When our table was occupied by someonelse, we asked where we could sit,she wasnt inclined to help us and left us standing to find someone else. "I do drinks" was her reply. Surely she could have got one of the waiters to attend to us.
Overall: Overall it was quite good (108148435)
4.0 / 5
Anonymous
on 09/06/2009
(Young couple)
food,staff,entertainment,pool,
none really
Overall: overall quite pleased (107857415)
4.9 / 5
Susan [Durham, GB]
on 31/05/2009
(Mature couple)
Staff, Meals and Facilities as usual were excellent.
Overall: Good (107410708)
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