| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.4 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.3 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.6 / 5 |
4.9 / 5
CHRISTOPHER [Hereford, GB]
on 03/11/2009
(Solo leisure traveller)
Clean, friendly, helpful. Shall call again
Overall: Very pleasant (108912930)
3.3 / 5
Anonymous
on 06/10/2009
(Group of adult friends)
clean bed linen and towels
comfortable beds
friendly helpful staff
booking form inadequate - requested 1 x twin and 1 x double but both rooms beds made up as doubles.
problem with toilet blocking in one room but was quickly rectified by hotel staff
fridge supplied in executive room but when opened there was mould over all shelves especially freezer section - reported to hotel on checking out - fortunately did not need to use it.
(108951820)
3.7 / 5
Anonymous
on 08/09/2009
(Solo leisure traveller)
Overall: nice hotel with nice staff but please give a better description of the way to get to the hotel if come to Ashford by train (108477365)
3.4 / 5
Stephen [Cheltenham, GB]
on 06/09/2009
(Solo business traveller)
Clean. Tidy. Good Location. Efficient staff. Food good in La Dolce Vita
Lacking character. Needs updating. Some rooms noisy
Overall: Adequate for a single night (108407560)
2.0 / 5
Diane [Nieuw Vennep, NL]
on 29/07/2009
(Mature couple)
Excellent restaurant
Room very hot and could do with a re-furbish
(107368733)
1.1 / 5
Erik [Brugge, BE]
on 26/07/2009
(Mature couple)
Good quality of mattress
Dirty carpet everywhere. Leak in the bathroom. Dirty head of the bed. Dirty furniture. Unfriendly (not schooled) staff. Bad breakfast (awful coffee) and the eveningmeal was not worth its money, a disgrace.
Overall: I wille never return nor recommend this hotel to anyone. (107780095)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.