| Check-in process |  3.6 / 5 |
|---|---|
| Working order of facilities / equipment | 3.5 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff | 3.6 / 5 |
| Your room | 3.3 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel |  3.7 / 5 |
| Guest Rating | 3.4 / 5 |
3.9 / 5
Anonymous
on 05/10/2004
(Mature couple)
Light ,clean and airey room. With a good view and comfortable beds
Nil
(1483035)
4.4 / 5
Anonymous
on 31/10/2009
(Mature couple)
Very friendly, welcoming staff
Relaxed atmosphere
Good breakfast
Good location
The whole hotel needs some refurbishment to make it overall excellent.
Overall: We enjoyed our stay, mainly due to the above. (108718109)
1.9 / 5
Anonymous
on 06/08/2009
(Solo leisure traveller)
One of the female staff members was very helpful and the breakfast was cooked well.
My room was beside the mens toilets and I could hear everything!
A bench was placed outside my bedroom window for smokers and being on the ground floor with no nets or blinds they could look in at me, which meant either no privacy or keeping the curtains drawn at all times. (Plus I am a non-smoker)
The coffee, etc were not replaced on the 2nd day and I had find someone who did offer me an already half used sachet of hot chocolate.
During breakfast we were hovered over to finish and plates removed very quickly. It was embarrasing and uncomfortable.
The room was not as described; it was very old fashioned and unkempt.
Overall: Ely is a beautiful place to visit, but I would never stay ot recommend the hotel. The price was far to high for the accomodation and I definetly think the AA stars should be reassessed because one of the reasons I booked was because of them. I just wonder how long ago they were presented and how often the standard is checked? (107355760)
4.0 / 5
Anonymous
on 04/08/2009
(Young couple)
Nice and quiet. Handy having a Golf Course next door.
The Bar closed at 20:30 hrs, and as we had not stayed here before, had no idea where any other bar's were in the area. Went and watched TV in our room
Overall: Very nice, apart from the Bar closing early (108546328)
3.1 / 5
Anonymous
on 20/07/2009
(Solo leisure traveller)
(107393885)
4.1 / 5
julie [eastbourne, GB]
on 25/06/2009
(Group of work colleagues)
nice views from room. nice staff and nice welcome
pillows were too hard for me personally
Overall: very good (107430079)
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