| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.4 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.2 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.6 / 5 |
| Guest Rating | 3.5 / 5 |
3.7 / 5
Lesley [Birmingham, GB]
on 10/11/2009
(Mature couple)
comfortable bed and good breakfast
they had not read booking form. I had requested twin beds on first floor or ground - I am disabled.
They had put us in double on 2nd. Fortunately we were able to swap rooms and it all worked out OK.
Reception was often unmanned so had to wait for service on occasion
Bathroom a bit cramped for a disabled person like me - loo had little space round it
Overall: excellent beds and it met all our needs for a one night stay (108162292)
3.7 / 5
Barbara [Loughton Essex, GB]
on 03/09/2009
(Mature couple)
STAFF MOST HELPFUL CHRIS A CUT ABOVE ALL OTHERS.
110 ROOM NEEDS A MAKEOVER
Overall: MOST ENJOYABLE MADE SO BY STAFF & EXCELLENT FOOD (108794054)
4.6 / 5
Anonymous
on 10/06/2009
(Solo leisure traveller)
Efficient and helpfull staff.
Really enjoyed breakfast - good choice of menu
I would like to have had acces to my car during the evening but the gates were locked , as a plus to this my car was safely locked up overnight
Overall: Good location (107734631)
3.9 / 5
Anonymous
on 28/05/2009
(Mature couple)
Close to tourist attractions and station. Good breakfast and choice.
Needed redecoration in room. Room too hot and noisy (Loud humming noise outside so couldn't open window.)Evening meal average.
(107438280)
3.1 / 5
Anonymous
on 24/04/2009
(Same sex couple)
(107759127)
3.9 / 5
Delia [London, GB]
on 16/04/2009
(Group of adult friends)
Friendly staff, good location, tasty food and nice rooms.
Kettle didn't work, bath tap noisy and sprayed water and got the wrong type of room (double bed instead of two singles).
Overall: Good week-end walking around Ely. (107777264)
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